Ict Support Technician Apprentice

About the role

IT Support Specialist 🚀

Are you a tech whiz looking to kickstart your career? We're on the hunt for enthusiastic individuals to join our dynamic IT Support team! If you're passionate about all things tech and love solving problems, this is the role for you. 💻📱

What you'll be doing:

• Answering incoming IT support requests through phone calls, emails, and remote support tools. 📞📧
• Logging, prioritizing, and updating support tickets in our company helpdesk system. ✍️
• Troubleshooting hardware, software, and connectivity issues. 🔧
• Configuring and deploying laptops, desktops, and mobile devices. 🚚
• Supporting Microsoft Windows operating systems and Microsoft 365 applications.
• Assisting with password resets, user account administration, and access permissions. 🔑
• Escalating complex technical issues to senior engineers when needed. ⬆️
• Maintaining accurate technical documentation and customer records. 📚
• Performing system checks and routine maintenance to keep devices running smoothly. ✅
• Delivering awesome customer service and keeping users in the loop on their support progress. 👍

What we're looking for:

• A knack for problem-solving and a strong desire to help others. 💡
• Familiarity with troubleshooting common IT issues.
• Excellent communication skills and a friendly attitude. 😊
• Ability to work independently and as part of a team. 🤝
• Eagerness to learn and grow in the IT field. 🌱

Key responsibilities

• Respond to incoming IT support requests
• Log, prioritise and update support tickets
• Troubleshoot hardware, software and connectivity issues
• Configure and deploy devices
• Deliver excellent customer service