Hospitality Supervisor Apprentice
Sala Thai Kitchen · East Of England · AL3 4ED
About the role
🚀 Hospitality Supervisor Apprentice (Food & Beverage Focus) - Earn & Learn! 🚀
Ready to kickstart your career in the vibrant world of hospitality? We're looking for enthusiastic individuals to join us as a Hospitality Supervisor Apprentice! This is your chance to gain a real, nationally recognised Level 3 qualification (ST0230 Hospitality Supervisor standard) while getting paid and diving headfirst into the action at our buzzing independent Thai restaurant. 🇹🇭🥢
What You'll Be Doing:
- 🍽️ Mastering Front-of-House: Lead and oversee our amazing guest experience during shifts, making sure everyone gets a truly authentic and unforgettable Thai meal.
- 💪 Inspiring Your Team: Motivate and guide your colleagues, setting a high standard for professionalism and service every step of the way.
- 📅 Orchestrating the Flow: Manage table bookings, special events like cooking classes, and exclusive private dining experiences.
- 🗣️ Menu Masters: Brief the team on our delicious menu, daily specials, and dietary options so they can be customer service superstars.
- 🎓 Developing Talent: Help train and mentor new team members, sharing your growing expertise.
- 👂 Problem Solvers: Handle customer questions and any issues with a calm and professional approach.
- 📊 Operations Guru: Support with stock control, ordering, and planning to keep things running smoothly, minimise waste, and stick to our budget.
- ✅ Safety First: Ensure we're always up to scratch with food hygiene and health & safety regulations.
- 📢 Marketing Mavericks: Get involved in our marketing and promo activities, working with our social media and events crew.
- 💻 Tech Savvy: Learn to use our booking and operational systems, including our handy staff SOP app.
If you're passionate about great food, amazing service, and ready to learn from the ground up, this is the opportunity for you! ✨
Key responsibilities
- Supervising front-of-house service during shifts
- Leading and motivating team members during shifts
- Coordinating table service, bookings, and special events
- Resolving customer queries and complaints calmly and professionally
- Supporting stock control, ordering, and operational planning
Entry requirements
GCSE in: (English (grade Level 4-9), Maths (grade Level 4-9))