Customer Service Apprenticeship - Norwich Specsavers

About the role

🚀 Customer Experience Champion Wanted! 🚀

Are you a people person with a knack for making everyone feel welcome? Do you thrive in a fast-paced environment and love helping others? We're looking for enthusiastic individuals to join our team as Customer Experience Champions!

In this role, you'll be the first point of contact for our valued customers, providing them with:

• Expert Advice & Guidance: Help customers find exactly what they need with your insightful recommendations. ✨
• Warm Welcomes: Greet everyone who walks through our doors with a friendly smile and positive energy. 😊
• Seamless Order Management: Efficiently process and manage customer orders, ensuring accuracy and satisfaction. 📦
• Sharp Communication: Handle incoming calls with professionalism and speed, connecting customers with the right resources. 📞
• Proactive Updates: Keep customers informed about the status of their hearing aids or glasses – whether they're ready for pickup or experiencing a slight delay. ⏰

If you're ready to make a real difference and be part of a supportive team, we want to hear from you! Let's create amazing customer experiences together! 🎉

Key responsibilities

• Providing expert customer advice
• Welcoming customers to the store
• Processing customer orders
• Answering incoming telephone calls
• Notifying customers regarding order status