Level 2 Customer Service Practitioner Apprenticeship

About the role

🚀 Join our Pharmacy Team as a Customer Service Apprentice! 🚀

Are you ready to kickstart your career and make a real difference? We're looking for enthusiastic and friendly individuals to join us as Customer Service Apprentices. This is your chance to gain valuable experience and earn while you learn! 🤩

What you'll be doing:

• 🌟 Greeting everyone with a smile: You'll be the first point of contact, welcoming customers and patients with a warm and professional vibe.
• 💊 Serving at the counter: Assist customers with their needs and answer common questions.
• 🧑‍⚕️ Supporting prescriptions: Help patients collect their prescriptions and know when to guide them to our amazing pharmacists for expert advice.
• 💰 Handling payments: Accurately process transactions at the till and manage payments like a pro.
• 📦 Stock management: Help keep our shelves stocked, receive deliveries, and make our displays look top-notch.
• ✍️ Admin tasks: Support the team with general day-to-day pharmacy duties and administrative tasks.
• 🤫 Confidentiality is key: Always maintain patient privacy and strictly follow all pharmacy procedures.

What you'll gain:

• 🎓 Level 2 Customer Service Practitioner Apprenticeship: You'll complete a recognized qualification.
• 💼 Hands-on experience: Get practical, on-the-job training in a dynamic environment.
• 🤝 Be part of a supportive team: Learn from experienced professionals and grow your skills.

If you're a team player, great with people, and eager to learn, we want to hear from you! Apply now and let's build your future together. ✨

Key responsibilities

• Welcome customers and patients and provide friendly, professional customer service
• Serve customers at the pharmacy counter and respond to routine enquiries appropriately
• Support prescription collection and help direct patients to the pharmacist when advice is required
• Process till transactions and handle payments accurately
• Help maintain stock levels, receive deliveries, replenish shelves and keep displays tidy