B&q Tradepoint Customer Advisor Apprentice

About the role

✨ Become a TradePoint Customer Advisor! ✨

Ready to be part of an awesome team where you're genuinely valued? 🙌 At B&Q, we're all about building a super diverse workplace that reflects our amazing communities, where everyone feels welcome and has a fair shot. 🚀

Your Mission, Should You Choose to Accept It:

• Be a Trade Pro: Get to know our trade customers – they're different from regular shoppers, and you'll learn how to connect with them! 🤝
• Own Your Members: Become the go-to person for our TradePoint members. Understand what they need, and always go the extra mile to help them crush their goals. 🎯
• Master the TradePoint Vibe: Through great chats and taking charge, you'll get a grip on their business needs.
• Champion the 4 Pillars: Nail the daily mission: Service 👍, Member Focus 🧑‍🤝‍🧑, Tools 🛠️, and Setup 📦.
• Spread the Word (About Awesome Perks!): Understand *why* marketing consent is a game-changer for our members and get excited about explaining those benefits to sign them up. 📣
• Grow the TradePoint Fam: Learn the ropes of bringing new members into TradePoint and get confident pitching the TradePoint advantage to anyone who could benefit! 🤩
• Create the Perfect Shopping Trip: Make sure our members have a clear, easy, and tidy shopping experience. Keep everything looking sharp and follow the latest plans. 🌟
• Deliver Top-Notch Service: Greet our members with a smile and make sure they leave with exactly what they need for their day. 😊
• Build Real Connections: Chat with members to build stronger relationships and uncover their future and current job needs. This way, you can recommend the absolute best products and services to help them succeed! 💯

Perks You'll Love:

• 💰 Generous Pay: UK Notional hourly rate of £13.10 per hour.
• 📈 Awesome Pension: Join an award-winning pension scheme.
• ✈️ ShareSave: Get involved with ShareSave options.
• 🏖️ Plenty of Holiday: Enjoy 6.6 weeks of holiday.
• 🧠 Support System: Access our Employee Assistance Programme.
• 💸 Shopping Sprees: Score employee discounts.
• 🧘 Wellbeing First: Benefit from colleague wellbeing perks.

Plus, You'll Be Working Towards:

• 🚀 Level 2 Customer Service Practitioner Qualification: Grow your skills and get certified!

Come join a team that's building something amazing! 💪

Key responsibilities

• Engage with TradePoint members to understand and meet their business needs.
• Explain marketing benefits and obtain consent from TradePoint members.
• Recruit new members to the TradePoint programme.
• Maintain a clear and organised shopping environment, adhering to trading plans.
• Provide excellent service, recommending relevant products and services to members.