Apprentice Medical Receptionist/administrator

About the role

Patient Services & Admin Assistant 🌟

Ready to be the welcoming face and helpful voice of our healthcare team? We're looking for dynamic individuals aged 18+ to join us!

What You'll Be Doing:

• Be the first point of contact for everyone – patients, visitors, and healthcare pros. Make sure they feel welcomed and supported! 👋
• Handle incoming calls like a pro, taking and passing on messages with accuracy. 📞
• Respond to patient questions via phone, email, online, and in person. No question too big or small! 📧
• Book, change, and cancel appointments smoothly, ensuring patient needs are met. 📅
• Manage online appointment requests and connect patients with the right clinician. 💻
• Keep appointment diaries organised for seamless clinic and surgery operations. 🚀
• Handle test result requests following our procedures. ✅
• Arrange home visits and out-of-hours appointments when needed. 🏡
• Process Electronic Prescriptions (EPS) and repeat prescription requests. 💊
• Register new patients and keep their records up-to-date on our systems. ✍️
• Update patient info (address, contact details, etc.) with precision. ℹ️
• Maintain medical records (electronic and manual) with top-notch confidentiality. 🔒
• Connect with hospitals, district nurses, and other healthcare services. 🤝
• Send and receive important correspondence, including emails and medical summaries. ✉️
• Receive deliveries and manage the paperwork. 📦
• Provide general admin support to our GPs, nurses, and the whole team. 💡
• Keep our reception and waiting areas tidy, organised, and stocked with info. ✨
• Keep patients in the loop about any delays and foster great communication. 🗣️
• Follow all security, confidentiality, and data protection rules. 💯
• Report any accidents, incidents, or concerns to the Practice Manager. 🚨
• Join team meetings, training, and performance reviews. 🌱
• Contribute to making our services even better and stay updated on NHS initiatives. 📈
• Provide support across different reception duties as needed. 🔄
• Handle any other reasonable admin or reception tasks requested. 👍

Key responsibilities

• Act as the first point of contact for patients, visitors and healthcare professionals.
• Answer and manage incoming telephone calls, taking and relaying messages accurately.
• Book, amend and cancel patient appointments in line with practice procedures and clinical need.
• Register new patients and maintain accurate patient records on clinical systems.
• Provide general administrative support to GPs, nurses and the wider practice team.