Customer Service Apprentice (floating Support Service)

About the role

Apprentice - Floating Support Service 🚀

Ready to kickstart your career and make a real difference? Join our Floating Support Service as an Apprentice and gain invaluable experience in empowering individuals to live independently!

What you'll be doing:

• Helping people connect with essential services and maintain their independence. 🏠
• Supporting needs assessments and co-creating personalized support plans. 📝
• Sharing vital advice, information, and guidance to relevant services. ℹ️
• Assisting customers in accessing education, training, employment, and community activities. 🎓💼
• Collaborating with amazing partner organizations like housing providers, health services, and charities.🤝
• Keeping accurate records and case notes using our council systems. 💻
• Helping gather information, track progress, and produce insightful reports. 📊
• Empowering customers to boost their wellbeing and independence. 💪
• Championing equality, inclusion, and providing top-notch customer service. ✨
• Building strong relationships with customers, colleagues, and external partners. 👋
• Providing general admin support to the Floating Support team. 📂
• Assisting with meeting arrangements, taking minutes, and maintaining records. ✍️
• Supporting the creation of documents, correspondence, and customer information. ✉️

This is your chance to learn, grow, and become a vital part of a supportive team! 🌱

Key responsibilities

• Support customers to access services and maintain independent living.
• Assist with assessing customer needs and helping to develop support plans.
• Provide advice, information and signposting to appropriate services.
• Help customers access education, training, employment and community opportunities.
• Maintain accurate records and case notes using council systems.

Entry requirements

GCSE in: (English Language (grade A-C/9-4), Maths (grade A-C/9-4))