Customer Service Practitioner Apprentice
Sala Thai Kitchen · East Of England · AL3 4ED
About the role
Customer Service Practitioner Apprentice 🤝
Ready to kickstart your career and become a customer service pro? Join Sala Thai as a Customer Service Practitioner Apprentice and help us create unforgettable experiences for every guest! This isn't just a job; it's a chance to earn while you learn, gaining a Level 2 qualification that's recognised across the nation (ST0072 standard). You'll master the skills and behaviours needed to deliver top-notch service, all while embodying Sala Thai's awesome values. 🤩 Plus, upon completion, you'll be eligible for Professional level membership with the Institute of Customer Service! 🚀
What You'll Be Doing:
- Making a Great First Impression: Be the friendly face that greets and welcomes everyone to Sala Thai, setting a warm and inviting vibe from the get-go. 👋
- Being the Go-To: Handle bookings and answer questions from guests – whether they walk in, call us, or slide into our DMs. 📱
- Team Player Extraordinaire: Work hand-in-hand with our kitchen and front-of-house crew to keep our food and drink service running smoothly. 🍽️
- Order Up!: Process customer orders with accuracy and speed, making sure everything is just right. ✅
- Problem Solver: Tackle customer issues and complaints with a cool head and professional attitude. 😎
- Menu Master: Become a walking encyclopedia of our delicious, authentic Thai dishes and everything Sala Thai has to offer. 🌶️
- Promote the Good Stuff: Spread the word about our awesome services, upcoming events, and special deals. 🎉
- Customer Champion: Treat every single customer like the VIP they are, upholding Sala Thai's commitment to exceptional service. ❤️
Key responsibilities
- Greeting and welcoming customers, creating a warm first impression of Sala Thai
- Taking bookings and handling customer enquiries face-to-face, by phone, and digitally
- Supporting food and drink service, working closely with the kitchen and front-of-house team
- Processing orders accurately and efficiently
- Resolving customer issues and complaints in a calm, professional manner
Entry requirements
GCSE in: (English (grade Level 2-9), Maths (grade Level 2-9))