Customer Service Apprenticeship
TRAC FUTURES · East Of England · NR10 5NT
About the role
🚀 Level 3 Customer Service Apprenticeship 🚀
Ready to kickstart your career with a bang? 🎉 Join one of the UK's fastest-growing brands as a Customer Service Apprentice and we'll give you full training and a clear path to employment!
We're a friendly, family-owned business with 50 years of experience delivering top-class, innovative products to customers worldwide 🌍 – from healthcare and charities to domestic clients. This is your chance to join our awesome team, grow your skills, and build a career you'll love!
What you'll be doing:
- Be the first point of contact for our amazing customers! 📞
- Making and taking calls to build and maintain brilliant customer relationships. 🥰
- Dive into learning about our cutting-edge products and share the knowledge! 💡
- Process customer orders like a pro. ✅
- Use our computer systems to keep sales and customer records fresh. 💻
- Handle complaints and warranty claims with grace. 🙏
- Offer technical support to make sure our customers are happy. 👍
Who we're looking for:
- Someone with killer communication skills and the ability to build awesome customer connections. 🗣️
- A go-getter who’s eager to learn, can take initiative, and thrives in a team. 🤝
- Confidence and the ability to stay cool under pressure. 😎
- A super positive attitude and a professional vibe. ✨
- Problem-solving skills that impress! 🧠
- A car and full driving license would be a major plus due to our rural location (limited public transport). 🚗
- Empathy to really connect with customer issues, but also the self-esteem to keep it professional. 💪
- Basic IT skills are a must as you'll be using them regularly.
What you'll get:
- Work towards a Level 3 qualification in Customer Service. 🎓
- Receive formal, off-the-job training with remote lessons from a respected provider. 💻
- This is a flexi-job apprenticeship, delivered on-site.
- Regular check-ins with an online tutor and the chance to build an online portfolio to showcase your learning. 📝
- Assignments and projects designed by your tutor, leading to an end-point assessment. 💯
If you're motivated, have a positive outlook, and are ready to make your mark, we want to hear from you! Let's build something amazing together! 🌟
Key responsibilities
- Being the first point of contact for customers.
- Making and receiving calls and maintaining good customer relationships.
- Processing customer orders and updating sales and customer records using computer systems.
- Dealing with complaints and warranty claims.
- Offering technical support about products.