Bar And Waiting Apprenticeship
Browns Restaurant - Bristol · South West · BS8 1RE
About the role
Join Browns Brasserie and Bar – we're serving up classic British eats and service that's top-tier! 🇬🇧 From chill brunches 🍳 to epic celebrations 🎉, afternoon teas 🍰 to romantic dates ❤️, you’ll be right in the heart of the action. If you’ve got that classic vibe, we want YOU! ✨ This is a wicked opportunity to level up your skills and nab a qualification.
You must be 18+ for this role! 🔞 This is due to serving alcohol independently and working within a licensed venue, which is a legal requirement.
As part of our front-of-house crew, you'll be the friendly face everyone remembers! 🤗 As a waiter, waitress, or bartender, you'll be a menu guru, recommending your faves and injecting your personality into every guest interaction to keep them coming back for more! 🌟 With over 13 brands and 1600 businesses under our belt, the learning and growth opportunities are endless! 🚀
Your Responsibilities:
- Greet guests with a smile and send them off with a wave 👋, keeping them in the loop on service, our amazing products, and any cool specials or events.
- Become a recommendation pro, tailoring suggestions to each guest's unique tastes. 🤩
- Make our regulars feel special by remembering their preferences and having awesome chats.
- Check in to make sure guests are loving their meals and vibe with their experience.
- Serve up speedy and efficient service, handling any questions or issues like a boss. 👑
- Chat with the whole team to deliver outstanding service, always ready to help out your colleagues. 🤝
- Jump into team meetings and share your killer ideas. 💡
- Keep our front-of-house, outdoor areas, and loos looking spotless. ✨
- Smash all in-house training, e-learning, and assigned modules. 📚
- Always stick to brand standards, licensing laws, and company policies. ✅
No experience? No problem! We can teach you everything you need to know as long as you’ve got a warm, helpful attitude for everyone you meet. 😊
You'll be working towards a Hospitality Team Member Level 2 Apprenticeship over 15 months. This full-time role as a bar and waiting apprentice, mentored by our passionate teams, means you’ll not only get a nationally recognised qualification but also help run our amazing venues and create unforgettable moments! 💯
What your apprenticeship includes:
- No need to attend college – it's all work-based training! Includes face-to-face sessions and remote Team calls with your Lifetime Learner Coach every 6 weeks. 💻
- You'll have a dedicated workplace mentor for support. 🧑🏫
- Gain Functional Skills in English and Maths if you don't have GCSEs or equivalents. ➕➖
- Reviews every 12 weeks with your Coach and Line Manager, including feedback sessions. 📈
M&B Staff Perks:
- Career Growth: This is just the start! Explore higher-level apprenticeships once you complete L2. ⬆️
- Discounts: Massive 33% off across all our brands! 🤯 Plus 20% off for your friends and family! 👨👩👧👦
- Wagestream: A financial toolkit to manage your money and access earned pay when you need it. 💰
- Paid Qualifications: Opportunities to grow with fully paid qualifications. 🎓
- Gym Discounts: Save on your fitness goals. 💪
- Team Socials: Work hard, play hard! 🎉
- Plus: Pension, 28 days paid holiday, high-street shopping discounts, and even free shares! 🎁
- Support: Free employee helpline for whatever life throws at you. 📞
Pay:
- 16-20 year olds: £10.85 per hour 💸
- 21+ year olds: £12.71 per hour 💸
At M&B, we want you to feel supported, valued, be yourself, and be part of an awesome team. Join us and help make every guest feel truly welcome! ❤️
*Please note: The closing date is a guide; this vacancy may close early if a suitable candidate is found.*
Role: Food and Beverage Team Member L2, including Functional Skills in maths and English.
Key responsibilities
- Offer a warm welcome and farewell to guests, while effectively communicating the service cycle, our products and any special offers or events
- Provide personalised recommendations that cater to the specific needs and preference of each guest
- Value regular guests by remembering their preferences and engaging in meaningful conversations
- Check all guests are enjoying their meal and discussing the guest experience survey
- Provide a fast and efficient service and ensure any guest queries and complaints are handled promptly and professionally