Bar And Waiting Apprenticeship
The Lock Keeper - Manchester - Pilkington Way, Radcliffe · North West · M26 1AJ
About the role
Join the Sizzling Pubs & Grill squad! 🤘 We're the UK's fave value pub brand, serving up epic portions, sizzling skillets, and a whole lotta community vibes. If you've got that sizzling personality, we're looking for YOU! ✨
Must be 18+ due to the awesome responsibility of serving drinks in a licensed venue and independent alcohol sales. 🍻 It's all about following the rules and keeping things running smoothly.
As part of our front-of-house crew, you'll be the welcoming face that makes our guests feel right at home. 🤗 Whether you're a waiter, waitress, or bartender, you'll be a menu pro, recommending your faves and injecting your unique personality into every interaction. We want guests to love coming back time and time again! 🌟 With over 13 brands and 1600 locations, your opportunities to learn and grow are HUGE. 🚀
What you'll be doing:
- Giving guests a massive welcome and a friendly farewell, chatting about our menu, specials, and events. 👋
- Hooking guests up with personalised recommendations that match their tastes. 💯
- Remembering our regulars and having awesome chats to make them feel extra special. 🥰
- Checking in to make sure everyone's loving their meal and getting feedback. 🗣️
- Serving up fast, efficient service and smashing any guest queries or complaints with a smile. 😊
- Being a team player – communicating openly and helping out your colleagues whenever possible. 🤝
- Sharing your brilliant ideas in team meetings. 💡
- Keeping our front of house, outdoor areas, and toilets looking spick and span. ✨
- Getting stuck into all our in-house training and online modules. 📚
- Always sticking to brand standards, licensing laws, and company policies. 📜
No experience? No problem! 🙌 If you've got a warm, helpful attitude, we'll teach you everything you need to know to thrive in our buzzing teams.
You'll be working towards a Hospitality Team Member Level 2 Apprenticeship over 15 months! 🎓 As a full-time bar and waiting apprentice, mentored by our passionate teams, you'll gain a nationally recognised qualification and help create some amazing guest moments! 🤩
Your Apprenticeship Includes:
- Work-based training – no college needed! You'll have face-to-face sessions and remote calls with your Lifetime Learner Coach every 6 weeks, plus an in-house mentor. 👩🏫
- Gain Functional Skills in English & Maths (if you don't have them already). ✍️
- Regular reviews every 12 weeks with your Coach and Manager. ✅
Perks for Mitchells & Butlers Fam:
- Career Launchpad: This is just the start! Explore higher-level apprenticeships once you're done. 📈
- Massive Discounts: 33% off across ALL our brands! 🍔🍕🍟
- Friends & Family Discount: 20% off at ALL our brands for your crew. 👯♀️
- Wagestream: Access your earned pay when you need it – a smart financial tool. 💰
- Paid Qualifications: Opportunities to grow and learn. 🌟
- Gym Discounts: Stay fit! 💪
- Team Socials: Work hard, play hard! 🎉
Closing date is a guide – if we find the perfect fit sooner, the role might close early!
*Food and Beverage Team Member Level 2 including Functional Skills in maths and English.*
Key responsibilities
- Offer a warm welcome and farewell to guests, while effectively communicating the service cycle, our products and any special offers or events.
- Provide personalised recommendations that cater to the specific needs and preference of each guest.
- Provide a fast and efficient service and ensure any guest queries and complaints are handled promptly and professionally.
- Participate in all in-house training, e-learning and the completion of assigned learning modules.
- Always adhere to brand standards, licencing laws and all company policies and procedures.