Bar And Waiting Apprenticeship
Toby Carvery - Cooper Dean - Bournemouth · South West · BH7 7DP
About the role
Join the Toby Carvery fam 🎉, where every day feels like Sunday! We're talking epic roast dinners, legendary Yorkies, and pigs in blankets all year round! 🥓 If you're as obsessed with all things roast as we are, we want YOU! 🤩
This is a golden ticket 🎟️ to level up your skills, gain experience, and bag a qualification – no prior experience needed! We're looking for enthusiastic individuals aged 18+ to join our front-of-house crew. As a waiter, waitress, or bartender, you'll be the vibe-setter for our guests, making them feel welcome and recommending your fave dishes. Get ready to bring your personality and make our guests want to return again and again! ✨
With over 13 brands and 1600 businesses under our belt, the opportunities to learn and grow are literally endless. 🚀
What you'll be doing:
- Be the first friendly face our guests see, making them feel welcome and telling them all about our amazing food and any cool offers. 👋
- Become a menu expert and dish out personalised recommendations that guests will love. 😋
- Keep an eye on our guests, making sure their meals are top-notch and asking about their experience.
- Serve up fast, efficient service and tackle any guest questions or issues like a pro. 💯
- Chat with the whole team, supporting each other and making sure everyone has a blast while delivering amazing service. 🤝
- Jump into team meetings and share your awesome ideas. 💡
- Keep our front-of-house areas, outdoor spaces, and loos sparkling clean. ✨
- Dive into all our training sessions, both in-person and online. 💻
- Always follow our brand vibes, licensing rules, and company policies. ✔️
Your Apprenticeship Journey:
You'll be working towards a Hospitality Team Member Level 2 Apprenticeship over 15 months, earning a recognised qualification while you earn! 🏆 This is all done through on-the-job training, with some online catch-ups with your dedicated Learner Coach every 6 weeks, plus a mentor right here in the workplace. You'll also get Functional Skills in English and maths if you need them! 📚 We'll have reviews every 12 weeks to check in on your progress.
Perks of being part of the M&B family:
- Once you finish, the career possibilities are HUGE! Think higher-level apprenticeships and loads more. 📈
- Massive 33% discount across ALL our brands. Yes, ALL OF THEM! 🤯
- 20% discount for your friends and family too! Tag your squad. 🧑🤝🧑
- Wagestream: Get early access to your earned pay when you need it and manage your finances like a boss. 💰
- Loads of chances to grow with paid-for qualifications.
- Discounts on gym memberships to keep you feeling your best. 💪
- Epic Team Socials – work hard, play hard! 🎉
- Plus, a pension, 28 days paid holiday, high-street shopping discounts, and even free shares! 🎁
- A free employee helpline for anything life throws your way. 🆘
Pay:
- 16-20 year olds: £10.85 per hour
- 21+ year olds: £12.71 per hour
At M&B, we're all about supporting you, valuing you, letting you be you, and working in a brilliant team. Come join us and help make every guest feel truly welcome! 🤗
*Please note: This vacancy may close early if a suitable candidate is found before the closing date.*
Key responsibilities
- Offer a warm welcome and farewell to guests, while effectively communicating the service cycle, our products and any special offers or events
- Provide personalised recommendations that cater to the specific needs and preference of each guest
- Value regular guests by remembering their preferences and engaging in meaningful conversations
- Check all guests are enjoying their meal and discussing the guest experience survey
- Provide a fast and efficient service and ensure any guest queries and complaints are handled promptly and professionally