B&q Tradepoint Customer Advisor Apprentice
B&Q - Hanworth Tradepoint · South East · TW13 6EZ
About the role
Customer Advisor - TradePoint 🚀 | Earn While You Learn! 🎓
Join the core of TradePoint and become the go-to for our trade members every single day! This isn't just about serving customers; it's about building real connections. You'll get to know our trade members and their businesses through awesome conversations 💬, making you the expert in recommending the perfect products and services for their needs. Be part of a supportive team where your unique talents are celebrated 🎉. We're all about creating a diverse and inclusive environment where everyone feels they belong and has equal opportunities to shine ✨.
What You'll Be Doing Daily:
- Mastering Our Traders: Understand what makes our trade customers tick, spotting the key differences from retail and engaging them accordingly.
- Own Your Members: Take charge of your TradePoint members, get to know their needs inside and out, and always go the extra mile to support them.
- Business Insights: Through genuine conversations, dive deep into their business needs to serve them better.
- The Daily Four: Consistently smash our daily goals for Service, Member engagement, Tools, and Set Up.
- Marketing Magic: Clearly explain the benefits of marketing consent to our members and confidently gain it.
- Recruitment Rockstar: Understand the power of TradePoint and actively recruit new members, confidently pitching our proposition to potential recruits.
- Smooth Sailing Set Up: Create a clear, tidy, and easy shopping experience for our members, always following our current trading and POS plans.
- Top-Tier Service: Serve our TradePoint members with a smile 😊, ensuring they leave with exactly what they need for their day.
- Building Bonds: Chat with members to build strong relationships and truly understand their needs.
- Job Know-How: Stay in the loop on current and future jobs to recommend the absolute best products and services to help them succeed.
Perks & Benefits You'll Love: ❤️
- Competitive Pay: Earn £13.10 per hour 💰 (UK Notional Hourly Rate)
- Awesome Pension: Access to an award-winning pension scheme 🏆
- ShareSave: Opportunity to benefit from ShareSave options 📈
- Generous Holiday: 6.6 weeks of holiday to recharge 🏖️
- Support System: Employee Assistance Programme for when you need it most 💪
- Sweet Discounts: Enjoy shopping discounts across the business 🛍️
- Wellbeing Boost: Access to colleague wellbeing benefits designed to help you thrive.
Plus, You'll Be Working Towards:
- Level 2 Customer Service Practitioner Apprenticeship: Gain valuable skills and a recognized qualification! 🌟
- Functional Skills: Improve your Maths and English with Functional Skills training. 📚
Key responsibilities
- Identify key differences between trade and retail customers and engage accordingly
- Take ownership of TradePoint member relationships, understanding their needs, and providing optimal service
- Deliver daily priorities related to Service, Member interaction, Tools, and Set up
- Understand and gain marketing consent from TradePoint members
- Understand and implement recruitment processes for new TradePoint members