B&q Customer Advisor Apprenticeship

About the role

Ready to level up your career? 🚀 Join us as a Customer Advisor and become the go-to expert for all things home improvement! You'll be the friendly face who connects with customers, gets to know their project dreams, and helps them bring their vision to life. Think of yourself as an inspiration and guide, making sure every customer feels supported and understood. ✨

This role is about more than just chatting! You'll be a sales superstar 💰, keeping our stock in check, creating awesome displays 🤩, and making sure our store is always looking its best. You'll be part of an amazing team where your unique talents are celebrated! 🎉 We're all about building a diverse and inclusive B&Q, where everyone feels like they belong and has a fair shot at success. 🌍

Your Day-to-Day Adventure:

• Connect with Customers: Be proactive and engage with customers naturally, like you're already friends! 👋
• Problem Solver Pro: Listen to what customers need and hook them up with the perfect solutions. 💡
• Team Player Power: Collaborate with your awesome colleagues, always ready to lend a hand. 🙌
• Turn Frowns Upside Down: Transform any tricky customer situation into a win-win! 😊
• Feedback Fanatic: Gather customer feedback, share the good stuff with your managers, and help us get even better. 🗣️
• Sales Sensei: Use all the tools and systems to smash those sales goals. 🎯
• Process Pro: Get a grip on all the processes that make our store run smoothly. ⚙️
• Safety First: Take ownership of your safety and make sure everything's compliant. ✅
• Policy Pal: Stick to all the policies and procedures – it's important! 📜
• Extra Mile: Be ready to tackle other duties as needed – variety is the spice of life! 😉

Perks & Benefits That Rock:

• Competitive Pay: UK Notional hourly rate of £13.10 💸
• Awesome Pension: An award-winning scheme to secure your future. 🏆
• ShareSave: Get involved with our ShareSave options. 📈
• Generous Holiday: 6.6 weeks of paid time off. 🏖️
• Support System: Employee Assistance Programme for when you need it. 🤝
• Shopping Spree: Score some sweet employee discounts. 🛍️
• Wellbeing Warriors: Access to fantastic colleague wellbeing benefits. ❤️

Your Learning Journey:

As a Customer Advisor, you'll be working towards your Level 2 Customer Service Practitioner qualification, including Functional Skills in Maths and English. This apprenticeship is your chance to gain valuable skills and qualifications while you earn! 🎓

Key responsibilities

• Actively approach customers and engage with them naturally
• Understand customer needs and provide appropriate solutions
• Work with colleagues across the store to help and support them
• Utilise all available tools and systems to maximise sales
• Take personal responsibility for operating in a safe and legally compliant way

Skills