B&q Customer Advisor Apprenticeship

About the role

Become a Home Improvement Guru! ✨ Join our team and be the go-to expert, inspiring and guiding customers on their home improvement journeys. You'll get to know each customer and their project dreams, turning houses into homes. 🏡

What you'll be doing:

• Be the Ultimate Advisor: Engage with customers naturally, understand their needs, and find the perfect solutions. 🤔💡
• Team Player Extraordinaire: Collaborate with colleagues across the store to support each other and deliver amazing customer experiences. 🤝
• Problem Solver Pro: Turn any tricky customer situation into a win-win. 💪
• Feedback Champion: Gather customer feedback, share it with managers, and help us level up our service. 🚀
• Sales Superstar: Use all available tools and systems to smash your sales goals. 💰
• Store Stylist: Help manage stock, create eye-catching displays, and keep the store looking sharp. 🤩
• Safety & Compliance: Always work safely and follow all policies and procedures. ✅

What you'll get:

• Awesome Pay: Get paid UK Notional hourly rate of £13.10 per hour. 💸
• Future Secured: An award-winning pension scheme to help you save for the future. 📈
• Stock Options: ShareSave options for you to invest in our success. 🌟
• Well-Deserved Breaks: A generous 6.6 weeks of holiday to recharge. 🏖️
• Support System: Access our Employee Assistance Programme for extra help when you need it. ❤️
• Sweet Deals: Enjoy exclusive shopping discounts. 🛍️
• Wellness First: A range of benefits focused on your well-being. 🥰

Your Development Journey:

You'll be working towards a Level 2 Customer Service Practitioner qualification, including Maths and English Functional Skills. 🎓 This apprenticeship will boost your skills and set you up for an amazing career.

We're committed to building a diverse and inclusive workplace where everyone feels they belong and has equal opportunities. Come join our fantastic team! 🎉

Key responsibilities

• Engage with customers to understand their needs and provide appropriate solutions.
• Maximise sales by utilising all available tools and systems.
• Collaborate with colleagues across the store to provide support.
• Manage stock, set up displays, and ensure store presentation.
• Adhere to all policies, procedures, and operate in a safe and legally compliant way.

Skills