Bar And Waiting Apprenticeship

About the role

Join Castle 🏰: Where every pub has a story! We're all about urban vibes, personality-packed spaces, craft beers 🍻, and seriously unique atmospheres. This is your chance to totally level up your skills and snag a qualification. 🌟

Important: You gotta be 18+ for this gig. It involves serving alcohol and working in licensed spots, which legally means you need to be 18 or older. It's all about following the rules and keeping things running smoothly. 📜

What you'll be doing:

As a key player on our front-of-house squad, you'll be the friendly face everyone remembers. Whether you're serving up drinks or taking orders, you'll know our menu backwards and forwards, and be ready to drop your own favourite recommendations. ✨ Bring your personality, make guests feel amazing, and they'll be back for more.

Responsibilities include:

• Greeting guests with a massive welcome and sending them off with a great farewell. You'll be the go-to for info on our menu, what's on offer, and any cool events happening. 📣
• Hooking guests up with personalised recommendations based on what they're into.
• Making our regulars feel extra special by remembering their usuals and having a good chat. 🗣️
• Checking in to make sure everyone's loving their food and getting their feedback.
• Serving up speedy, efficient service and sorting out any guest questions or issues like a pro. ⚡
• Keeping the team in the loop with awesome communication. We're all about supporting each other here! 🙌
• Pitching in with your brilliant ideas at team meetings. 💡
• Keeping our front-of-house, outdoor areas, and restrooms sparkling clean. ✨
• Jumping into all our training sessions, online modules, and getting those learning goals ticked off. ✅
• Always, always sticking to brand standards, licensing laws, and company policies.

No experience? No worries! If you've got a warm, helpful vibe, we'll teach you everything you need to know to rock it with our busy teams.

Your Apprenticeship Journey:

You'll be working towards a Hospitality Team Member Level 2 Apprenticeship over 15 months. This is a full-time role where you'll learn the ropes as a bar and waiting apprentice, backed by our awesome teams. You'll gain a nationally recognised qualification and play a crucial role in making some seriously amazing guest moments happen! 🎉

What's included in your apprenticeship:

• Forget college! Your training is all work-based, with face-to-face sessions and online catch-ups with your dedicated Learner Coach every 6 weeks. Plus, you'll have a mentor right here in the pub. 🧑‍🏫
• You'll get your Functional Skills in English and maths if you need them. 📚
• Regular reviews every 12 weeks with you, your manager, and your Learner Coach to chat about your progress.

Perks of being part of the Mitchells & Butlers family:

• This is just the beginning! Once you complete this, there are loads more advanced apprenticeships to explore. 🚀
• A massive 33% discount across all our brands! 🤑
• 20% off for your mates and family too! 👨‍👩‍👧‍👦
• Wagestream: Your financial toolkit to manage money and access your earned pay early. 💰
• Paid qualifications to keep you growing.
• Discounts on gym memberships. 💪
• Team Socials: Work hard, play hard! 🥳

*The closing date is a guide – we might fill the role before then!*

Qualification: Hospitality Team Member Apprenticeship - Food and Beverage Service Level 2, including Functional Skills in Maths and English.

Key responsibilities

• Offer a warm welcome and farewell to guests, while effectively communicating the service cycle, our products and any special offers or events.
• Provide personalised recommendations that cater to the specific needs and preference of each guest.
• Provide a fast and efficient service and ensure any guest queries and complaints are handled promptly and professionally.
• Have open communication with the entire team to ensure the delivery of outstanding service, promoting a supportive atmosphere.
• Participate in all in-house training, e-learning and the completion of assigned learning modules.

Skills