It Support Engineer Apprentice
BUBBLE IT SOLUTIONS LTD · Midlands · NG9 2AW
About the role
Ready to level up your tech game? 🚀 We're on the hunt for a driven apprentice to jump into our dynamic IT team! If you're buzzing about building PCs 💻, diving into software 💿, geeking out on networks 🌐, or exploring cloud tech ☁️ and cybersecurity 🛡️, this is your chance to score some serious hands-on experience. Work with our seasoned engineers, build your skills, and kickstart an epic career in IT.
What you'll be doing:
- Delivering top-notch tech support through calls 📞, emails 📧, and our ticketing system.
- Logging and managing all those important IT requests.
- Becoming a wizard at troubleshooting software, hardware, and connectivity problems.
- Helping to solve all sorts of 1st and 2nd line technical issues.
- Crushing key performance targets and service standards.
- Brainstorming and implementing cool process and technical improvements.
- Teaming up with colleagues to make sure our customers have an awesome experience.
Why this Cloud Network Specialist Apprenticeship is fire 🔥:
This Level 3 Apprenticeship with QA is your launchpad into installing network cabling and hardware. You'll be both at your desk and out on-site solving problems for clients. We'll also get you involved in deploying and managing cloud-based services. You'll get to:
- Master a cloud-first curriculum covering both on-premises and cloud-enabled networking.
- Dive deep into core networking concepts like addressing, cloud, virtualization, and security.
- Understand the ins and outs of on-premises, cloud, and hybrid network architectures.
- Train with QA – the biggest and best for Microsoft and AWS training!
- Learn super relevant technical skills that employers are looking for right now.
- Explore DevOps and get the lowdown on databases and data migration.
Tools and tech you'll be mastering: Microsoft Azure ☁️, AWS ☁️, and Google Cloud ☁️.
Key responsibilities
- Providing high-quality technical support via phone, email and ticketing systems
- Logging and managing IT support requests
- Supporting the resolution of 1st and 2nd line technical issues
- Installing network cabling and hardware
- Assisting in the deployment and management of cloud-based services