Reception / Admin Apprentice

About the role

✨ Apprentice Business Administrator - GP Surgery Superstar Wanted! ✨

Ready to kickstart your career and become an essential part of a super-fast-paced GP surgery? This isn't just a job, it's an apprenticeship where you'll get paid to learn and train! 🚀 We're looking for someone awesome to help us keep our admin and reception running smoothly.

What You'll Be Doing (Your Mission):

• Admin Ace:
• Wrangle that post – open it, scan it, and get it to the right GPs. 📧
• Be the friendly voice on the phone, answering patient questions. 📞
• Help us keep track of patients needing regular check-ups. 🗓️
• Process important paperwork for things like insurance and blue badges. 📄
• Step in and help out colleagues when they're off. 💪
• Join patient meetings and take notes – your words will make a difference! ✍️
• Results Guru:
• Calmly and clearly explain test results to patients, with empathy and kindness. ❤️
• Prescription Pro (when needed):
• Handle repeat prescription requests when our main person is away, ensuring they get sorted super quickly. 💊
• Reception Rockstar:
• Be the first point of contact for everyone walking in – professional, welcoming, and helpful! 👋
• Log arrivals, book appointments, and master our electronic system (we'll train you!). 💻
• Deal with patients face-to-face like the pro you'll become.
• Scan patient records to keep everything organised. 🗂️
• Book patient reviews for different health needs.
• Team Player Extraordinaire:
• Be ready to jump in and help with other tasks to keep the surgery running like a well-oiled machine. Your role will grow and change, which is part of the excitement! 🌟

What You'll Need:

• Superstar Communication Skills: You'll be talking to people constantly, so being clear, friendly, and professional is key. 🗣️
• Confidentiality Champion: Keeping patient information private is HUGE. You'll sign an agreement, and breaches have serious consequences. 🤐
• Quick Thinker: This place moves fast, so you need to be able to respond quickly and professionally. ⚡
• Eagerness to Learn: Full apprenticeship and role training are provided! We're investing in YOU. 🌱

What You'll Get:

• Paid Apprenticeship: Earn as you learn! 💰
• Formal Qualifications: Complete a Level 3 Business Administrator Standard Apprenticeship. Plus, Level 2 Functional Skills in Maths and English if you don't already have them. 🎓
• Real-World Skills: Develop all the knowledge and behaviours needed to absolutely smash it in an office environment.
• Dedicated Support: You'll have a tutor to guide you through your learning journey. 👨‍🏫
• On-the-Job Training: 20% of your time will be dedicated to learning and developing new skills.
• Mandatory Training: Get certified in crucial areas like Confidentiality, Health & Safety, Safeguarding, and Infection Prevention (mostly online!). ✅

Important Stuff:

• If you're currently a patient at this practice, you'll need to change doctors if offered the role.
• This vacancy might close early if we find our perfect candidate. Don't wait! ⏳

Ready to join our awesome team and build an amazing future? Apply now! 🎉

Key responsibilities

• Assist in the provision of efficient administration services.
• Work on reception, handling patient enquiries and managing appointments.
• Process patient test result queries, conveying information clearly.
• Handle repeat prescription requests, ensuring timely processing.
• Maintain absolute confidentiality and adhere to all data protection regulations.

Skills