Team Leader Apprenticeship
Queens Head (Burley) · South West · BH24 4AB
About the role
Apprentice Team Leader @ The Queen's Head, Burley! 👑🌳
Ready to level up your leadership skills in a seriously charming country pub? ✨ The Queen's Head is more than just a pub; it's a historical gem (started life as a blacksmith's forge in 1685! 🤯) offering cosy vibes and traditional comfort food. We're part of Chef and Brewer, known for our beautiful, welcoming country pubs where everyone feels at home. 🏡
As an Apprentice Team Leader, you'll be the engine behind our front-of-house crew! 🚀 If you're motivated, love making people happy, and have a knack for ensuring everyone has a 5-star experience, you're our person! 🌟 You'll also get to flex your creative muscles, helping us organise fun events like quizzes and music nights that bring our community together. 🎶💡
What you'll be doing:
- Delivering unforgettable experiences for every customer, every single visit. 🥰
- Stepping up to support the management team and tackling any issues that pop up. 🤝
- Keeping the team organised and the shifts running smoothly, like a well-oiled machine. ⚙️
- Ensuring our bar is always safe, legal, and spotless, tackling problems ASAP. ✅
What you'll bring to the table:
- An awesome eye for detail – because perfection matters, especially with a pint! 🍻
- Being a top-notch role model for the team, showing everyone how to give amazing service and a warm welcome. 🤗
- Quick thinking and adaptability to handle whatever the busy shifts throw at you. 🌪️
- A positive, can-do attitude and a genuine team player spirit. 💪
Why you'll love working with us:
- Sweet Discounts: 33% off food & drink for you, 15% for your loved ones across all our brands! 💸
- Support System: Free employee assistance program for your mental health, well-being, financial, and legal needs. 🧠
- Family Friendly: Enhanced maternity & paternity policies and we're a Menopause Friendly Employer. 👨👩👧👦
- Getaway Perks: 50% off food & drink at our Greene King Inns & hotels for you, 25% for your loved ones! ✈️
- Refer a Friend: Earn up to £1,500 for recommending someone awesome! 💰
- Wagestream: Access your wages before payday. 🏃♀️
- Retail Rewards: Up to 30% off at Superdrug, exclusive discounts with Three Mobile, and more! 🛍️
Your Apprenticeship Journey:
No boring college lectures! 🙅♀️ This is work-based training with face-to-face sessions and remote calls with your dedicated Learner Coach every 6 weeks. You'll have a workplace mentor too! 🧑🏫 You'll gain Functional Skills in English and Maths (if needed) and have reviews every 12 weeks to track your progress.
We're all about creating welcoming, safe spaces where everyone belongs. 💖
Apprenticeship: Hospitality Supervisor Apprenticeship - Food and Beverage Level 3 (includes Functional Skills in Maths and English).
Note: This vacancy may close early if a perfect candidate is found. Don't miss out! ⏳
Key responsibilities
- Provide customers with a heartfelt and memorable experience
- Deputise for the management team and resolve any issues
- Help organise and coordinate the team during busy shifts
- Ensure the bar is always safe, legal, and clean