Apprentice Team Leader
Pickerel Inn (Cambridge) · East Of England · CB3 0AF
About the role
Apprentice Team Leader - The Pickerel Inn 🏰✨
Ready to dive into a legendary pub with over 400 years of history? The Pickerel Inn, a former gin palace and whispered haunt of ghosts, is looking for you to lead our amazing front-of-house crew! 👻🍸 If you've got the drive to motivate, a passion for epic customer experiences, and a creative spark for events, this is your shot to join the Urban Heritage fam.
What you'll be doing:
- Be the ultimate customer champion: Make every visit unforgettable with a 5-star experience. ⭐
- Step up to the plate: Support the management team and handle things smoothly when they're out. 🤝
- Run the show: Keep your team on point during busy shifts, ensuring everything flows seamlessly. ⏱️
- Keep it safe and sound: Make sure the bar is always a safe, legal, and spotless zone. ✅
What you'll bring to the table:
- Sharp eye for detail: Because every pint and every plate matters. 🍻🍽️
- Awesome role model vibes: Inspire your team with top-notch service and a genuinely warm welcome. 🤗
- Think fast, act faster: Adapt to anything the shift throws at you with confidence. 🚀
- Positive energy & team spirit: You're all about making things happen and lifting your crew. 🙌
Perks that rock:
- Sweet discounts: 33% off food & drink for you, 15% for your loved ones. 🤑
- Support system: Free employee assistance program for mental, financial, and legal well-being. 🧠
- Time off treats: Enhanced family-friendly maternity & paternity policies. 👨👩👧👦
- Getaway deals: 50% off at our Greene King Inns and hotels for you, 25% for your loved ones. ✈️
- Refer-a-friend bonus: Earn up to £1,500 when your mate joins us! 💰
- Wage access: Use Wagestream to get paid early when you need it. 💸
- Retail rewards: Up to 30% off at Superdrug and more! 🛍️
Your Apprenticeship Journey:
- Learn on the job: No boring college lectures! Get trained through work, with 6-weekly calls with your Learner Coach and a dedicated workplace mentor. 🧑🏫
- Level up your skills: Gain Functional Skills in English & Maths (if needed) and smash out a Level 3 Hospitality Supervisor Apprenticeship. 💯
- Get feedback: Regular reviews every 12 weeks to help you grow. 📈
We're building places where everyone feels welcome, safe, and like they belong. Come join us and help create those vibes! ✨
*This vacancy may close early if we find the perfect candidate.*
Key responsibilities
- Provide customers with a heartfelt and memorable experience.
- Deputise for the management team and resolve issues in their absence.
- Help organise and coordinate the team during busy shifts.
- Ensure the bar is always safe, legal, and clean, dealing with issues promptly.
- Ensure team members are knowledgeable to provide a 5* customer experience.