Apprentice Team Leader

About the role

Apprentice Team Leader at The Royal Oak, Winchester 👑 | Join the Urban Heritage Crew!

Step into a piece of history at The Royal Oak, Winchester – a pub so old, it's practically royalty! 🏰 Parts of this iconic spot date back to 1002 AD, once home to Queen Emma herself. Think secret cobbled passages, ancient beams, and a vibe that screams rich heritage. We're part of Urban Heritage, where we blend the soul of traditional British pubs with the buzzing energy of modern city life. 🍻✨ Think epic craft beers, killer cocktails, and a menu that’s a dream mix of classic faves and fresh seasonal dishes. Whether it's after-work drinks, weekend brunch, or a chill dinner, we create a space that's stylish, energetic, and always super welcoming. 😎

As an Apprentice Team Leader, you're the energy behind our front-of-house magic! Your awesome motivational skills and knack for making customers feel special are exactly what we need to lead our teams. 🚀 You'll be the go-to person, ensuring everyone on your team is crushing it and giving our guests a truly unforgettable 5-star experience. 🌟 And it's not just about serving drinks! Got creative ideas for quizzes or music nights? 🎶 We want to hear them! Your organizational flair can bring our community even closer.

What you'll be doing:

• Making sure every guest leaves with a huge smile and amazing memories. 😊
• Stepping up to cover for management and expertly handling any situations that pop up.
• Whipping the team into shape during busy shifts, making sure everything runs smoother than a fresh pint. 🍺
• Keeping the bar safe, legal, and sparkling clean – no ifs, ands, or buts! ✅

What you'll bring to the table:

• A sharp eye for detail – we're talking perfect pint pours and flawless service. 👌
• Be a legend for the team – setting the bar high for customer service and making sure everyone feels a genuine welcome. 👋
• The ability to think fast and adapt to anything a busy shift throws your way. ⚡
• A positive, "can-do" vibe and a serious team player spirit. 💯

Perks that will make you smile:

• Massive Discounts! 33% off for you and 15% for your crew on all our brands. Fuel your love for good food and drink. 💸
• Mental Health & More: Free employee assistance program for support with mental health, well-being, finances, and legal stuff. Because you're important. ❤️
• Family-Friendly: Enhanced, family-friendly maternity and paternity policies. We're also a proud Menopause Friendly Employer. 💖
• Travel Goals: 50% off for you and 25% for your loved ones at our Greene King Inns and hotels. Weekend getaways, anyone? ✈️
• Referral Bonus: Know someone awesome looking for a new gig? Refer them and you could earn up to £1,500 when they're placed! 💰
• Get Paid Early: Access your earned wages before payday with Wagestream – for those unexpected life moments. 🗓️
• Shopping Sprees: Score up to 30% off at Superdrug, great deals with Three Mobile, and loads more retail discounts! 🛍️

Your Apprenticeship Journey:

No boring college lectures here! Your training is all work-based, combining face-to-face sessions with remote calls with your dedicated Lifetime Learner Coach every 6 weeks. You'll also have an in-house mentor to guide you. 🤝 You'll gain Functional Skills in English and Maths (if needed!) and have reviews every 12 weeks with your Coach and Manager to keep you on track.

We're all about CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG. Inclusion is woven into everything we do, ensuring everyone feels valued and can truly thrive. 🌱

Closing date is a guide; we might close early if we find the perfect fit!

Apprenticeship: Hospitality Supervisor Apprenticeship - Food and Beverage Level 3, including Functional Skills in Maths and English.

Key responsibilities

• Provide customers with a heartfelt and memorable experience.
• Deputise for the management team and resolve issues in their absence.
• Help organise and coordinate the team during busy shifts.
• Ensure the bar is always safe, legal, and clean, dealing with issues promptly.

Skills