Apprentice Team Leader

About the role

Are you ready to level up? 🚀 Become an Apprentice Team Leader at The Punch House, a historic gem in Ware that’s anything but old-fashioned! We're a family-friendly, dog-friendly pub 🐶 that’s perfect for everything from chill drinks with mates 🍻 to epic celebrations 🎉. We blend classic pub vibes with modern energy, serving up premium drinks, craft beers, killer cocktails 🍸, and a menu that's both classic and on-point.

As an Apprentice Team Leader, you'll be the spark that ignites our front-of-house magic! ✨ Your awesome people skills and passion for making customers smile will inspire our team to deliver 5-star experiences every single time. Got ideas for killer quizzes or live music nights? 🎶 Bring 'em! We're all about creativity and bringing our community together.

What you'll be doing:

• Creating unforgettable experiences for every guest. 🥰
• Stepping up when the managers aren't around to keep things running smoothly.
• Whipping the team into shape during busy shifts – making sure everything is on point! 💯
• Keeping the bar safe, legal, and sparkling clean. ✨

What you'll bring:

• An eye for detail – think perfectly poured pints and spotless tables. 👀
• You're a service superstar and a welcoming legend to every customer. 👋
• The ability to think fast and handle whatever the shift throws at you. 🏃‍♀️
• A positive, can-do attitude and a true team player spirit. 🙌

Why you'll love it here:

• Amazing Discounts: 33% off food & drink for you, 15% for your loved ones. 😋 Plus, 50% off stays at our Greene King Inns and hotels! 🏨
• Support System: Free employee assistance program for mental health, financial, and legal advice. Your well-being matters! ❤️
• Referral Bonus: Hook up a friend with a new gig and earn up to £1,500! 💰
• Wage Access: Wagestream lets you access your earned pay before payday. 💸
• Retail Perks: Score up to 30% off at Superdrug and discounts with Three Mobile, plus loads more! 🛍️

Your Apprenticeship Journey:

No boring college classes! You'll get top-notch, work-based training with your own Learner Coach for 1-on-1 support and workplace mentors. You'll nail your Functional Skills in English & Maths (if needed) and get regular reviews to track your progress. We're all about creating places where everyone feels welcome, safe, and like they belong. 🤝

Apprenticeship: Hospitality Supervisor Apprenticeship - Food and Beverage Level 3.

Ready to join the Urban Heritage fam? Apply now! 👇

Key responsibilities

• Provide customers with a heartfelt and memorable experience.
• Deputise for the management team and resolve issues in their absence.
• Help organise and coordinate the team during busy shifts.
• Ensure the bar is always safe, legal, and clean, dealing with issues promptly.

Skills