Apprentice Team Leader
Interceptor (West Bromwich) · Midlands · B70 7PP
About the role
Apprentice Team Leader @ The Interceptor Pub (West Bromwich) 🍔🍺
Ready to level up your leadership game? We're on the hunt for an awesome Apprentice Team Leader to join our crew at The Interceptor Pub, right in the heart of West Bromwich's buzzing town centre! 🎉
We're not just a pub; we're a go-to spot for seriously good food (all day long!) from our massive Hungry Horse menu, live sport, epic beer gardens, and a vibe that brings everyone together. Think sizzling steaks, Sunday roasts, and drinks that perfectly complement every bite. 🤩
As our Apprentice Team Leader, you'll be the driving force behind our front-of-house magic. Your superpower? Inspiring your team to deliver 5-star experiences that leave our customers buzzing! ✨ You'll be the go-to person, ensuring everyone knows their stuff and is ready to wow guests. But it's not just about the food and drink – we love getting creative! Bring your brilliant ideas to help organise quizzes, music nights, and other events that make our community even stronger. 🎶
What you'll be doing:
- Making every customer's visit unforgettable with top-notch service. ❤️
- Stepping up to deputise for the management team and handling any situations that pop up. 🦸
- Mastering the art of organising and coordinating the team during busy shifts – making sure everything flows like a well-oiled machine. ⚙️
- Keeping our bar safe, legal, and sparkling clean, tackling any issues head-on. 🧼
What you'll bring to the table:
- A keen eye for detail – from the perfect pint pour to a spotless table. 👌
- Being a brilliant role model for the team, always offering a warm welcome and exceptional service. 🤗
- The ability to think fast and adapt on your feet when things get lively. ⚡
- A can-do attitude and a true team player spirit. 💯
What's in it for you? Get ready for some awesome perks!
- Big Discounts: 33% off food & drink for you and 15% for your loved ones across our brands. 💸
- Support System: Free employee assistance program for mental health, well-being, financial, and legal advice. You matter! 🤝
- Family Friendly: Enhanced maternity and paternity policies. 👨👩👧👦
- Inclusive Culture: We're a menopause-friendly employer. 💖
- Weekend Getaways: 50% off food & drink at our Greene King Inns and hotels (25% for your loved ones) – explore without the price tag! 🏨
- Refer a Friend: Earn up to £1,500 for recommending someone awesome. 💰
- Wagestream: Access your earned pay before payday for those unexpected moments. 🗓️
- Retail Therapy: Score up to 30% off at Superdrug and loads of other exclusive deals. 🛍️
Your Apprenticeship Journey:
No boring lectures here! This is a hands-on, work-based apprenticeship. You'll get:
- Face-to-face sessions and regular remote check-ins with your dedicated Lifetime Learner Coach. 🧑🏫
- A supportive mentor right here in the pub. 💡
- Help to achieve Functional Skills in English and Maths (if needed). 📚
- Regular reviews every 12 weeks with feedback for growth. ✅
We're all about creating places where everyone feels welcome, safe, and truly belongs. 🌈
Closing Date: This is a guide – we might fill the role sooner!
Apprenticeship Type: Hospitality Supervisor Apprenticeship - Food and Beverage L3, including Functional Skills in maths and English.
Key responsibilities
- Provide customers with a heartfelt and memorable experience each and every time they visit
- Deputise for the management team and resolve any issues that arise in their absence
- Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork
- Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible