Apprentice Team Leader

About the role

Apprentice Team Leader at The Globe, Marylebone 📍

Ready to dive into the heart of historic London? The Globe, a pub with roots tracing back to the 18th century, is looking for a vibrant Apprentice Team Leader to join our Urban Heritage family! We're all about blending classic pub charm with modern city vibes, serving up epic food (think legendary fish and chips, juicy burgers, and tempting small plates 🍔🍟) and a premium drinks selection 🍺🍸.

What You'll Be Doing:

• Be the Vibe Curator: Lead our awesome front-of-house team, making sure every guest feels the love and leaves with a smile. ✨
• Customer Champions: Ensure every single customer has a truly memorable experience.
• The Right-Hand Person: Step up and support the management team, handling any situations that pop up.
• Smooth Operator: Keep the team organised and the pub running like a dream, especially during our busiest moments. 🚀
• Safety First: Keep our bar area safe, legal, and spotless. 🧼

What You'll Bring to the Table:

• A keen eye for detail – from perfect pint pours to spot-on service. 🍻
• You're a role model, inspiring your team with your passion for amazing customer service and warm welcomes. 👋
• The ability to think fast and stay cool under pressure. 🧠
• A positive, can-do attitude and a true team spirit. 🌟

Why You'll Love Working With Us:

• Discount Perks: Enjoy 33% off food and drink for yourself and 15% for loved ones across our brands! 💸
• Support System: Free access to our employee assistance programme for mental health, financial, and legal guidance. 💖
• Family Friendly: Enhanced maternity and paternity policies, plus we're a Menopause Friendly Employer. 👨‍👩‍👧‍👦
• Travel & Stays: 50% off at our Greene King Inns and hotels – perfect for weekend getaways! 🏨
• Referral Bonus: Earn up to £1,500 for recommending a friend! 💰
• Wage Access: Use Wagestream to access your earnings before payday. ⚡
• Retail Discounts: Score up to 30% off at Superdrug, with Three Mobile and many more! 🛍️

Your Apprenticeship Journey:

• This is a work-based training program – no college attendance required!
• You'll have regular check-ins (face-to-face and remote calls) with your dedicated Lifetime Learner Coach.
• You'll have an in-house mentor to guide you.
• Gain valuable Functional Skills in English and Maths (support provided if needed).
• Regular reviews (every 12 weeks) to track your progress and celebrate your wins! 🏆

We're building places where everyone feels welcome, safe, and truly belongs. Join us and help create that magic! ✨

Apprenticeship Qualification: Hospitality Supervisor Apprenticeship - Food and Beverage L3 including Functional Skills in Maths and English.

Key responsibilities

• Provide customers with a heartfelt and memorable experience
• Deputise for the management team and resolve any issues in their absence
• Help organise and coordinate the team during a busy shift
• Ensure the bar is always safe, legal, and clean

Skills