Apprentice Team Leader
Black Horse (Exeter) · South West · EX4 6AB
About the role
Apprentice Team Leader @ The Black Horse, Exeter - Your Pub Career Starts Here! 🚀
Love good food, great drinks, and amazing vibes? The Black Horse is where it's at in Exeter! 🍻 We're serving up classic pub faves like epic fish & chips and juicy burgers, plus fresh salads and delish small plates. Chill in our beer garden ☀️ or catch all the live sports action inside!
We're on the hunt for an Apprentice Team Leader with Urban Heritage – think modern pubs with a cool, authentic feel, blending tradition with city style. We're all about premium drinks (craft beers, cocktails, fine wines 🍷) and a menu that's both classic and on-trend. Whether it's after-work drinks, brunch, or a night out, we create a space that's stylish, energetic, and super welcoming.
As an Apprentice Team Leader, you'll be:
- Making sure every guest has a legendary experience. ✨
- Stepping up for the management team when they're not around and sorting out any issues. 💪
- Keeping the team on point during busy shifts, making sure everything runs smoothly. ⏱️
- Ensuring the bar is always safe, legal, and sparkling clean. 🧼
What you'll bring to the table:
- A keen eye for detail – every pint perfection! 💯
- Being a total legend for service, giving every customer a massive welcome. 👋
- Thinking fast and adapting to whatever a busy shift throws at you. ⚡
- A positive, can-do attitude and being a true team player. 🙌
Perks of the job:
- Discounts! 33% off for you, 15% for loved ones across all our brands. 😋
- Free Employee Assistance Program for mental health, well-being, financial, and legal support. We've got your back! ❤️
- Amazing family-friendly maternity & paternity policies.
- Menopause Friendly Employer.
- Getaways! 50% off for you, 25% for loved ones at our Greene King Inns & hotels. ✈️
- Refer a friend and bag up to £1,500! 🤝
- Wagestream: Access your wages early for those unexpected moments. 💸
- Retail discounts with Superdrug, Three Mobile, and more! 🛍️
Your Apprenticeship:
- No college needed! It's all work-based training with virtual calls and an in-person mentor. 🧑🏫
- Gain Functional Skills in English & Maths (if needed).
- Regular reviews to keep you on track. ✅
- We're all about creating places where everyone feels welcome, safe, and like they belong. 🌈
Opportunity: Hospitality Supervisor Apprenticeship - Food and Beverage L3.
Join us and let's create some magic! ✨
Key responsibilities
- Provide customers with a heartfelt and memorable experience each and every time they visit.
- Deputise for the management team and resolve any issues that arise in their absence.
- Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
- Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.
- Ensure that each team member knows their stuff and can wow customers with a 5* experience.