Account Manager Apprentice

About the role

🚀 Become a Subscriber Rockstar at Oracle Time! 🚀

Are you ready to kickstart your career in the exciting world of luxury media? ✨ Oracle Time, the UK's top luxury watch magazine, is searching for a motivated individual to join our close-knit team as a Subscriber & Customer Service Assistant. This isn't just a job; it's a chance to grow, learn, and make a real impact from day one! 🗓️

As part of our dynamic print and digital platform, you'll be the go-to person for our amazing subscriber base, ensuring they have the best experience possible. 👑 You'll get to dive into a mix of admin, customer service, and marketing, gaining valuable skills that will set you up for success.

What you'll be doing:

• Being the superhero for our subscribers, responding to all their questions with a smile! 😊
• Making sure our monthly magazine gets to everyone on time – like clockwork! ⏰
• Keeping our customer records super accurate and up-to-date across all our platforms. 💻
• Helping to create and send out our awesome membership newsletter. 💌
• Joining forces on campaigns to bring in new subscribers and keep our current ones happy. 🤝
• Providing general customer service and handling admin tasks like a pro. 👍
• Getting the chance to level up your social media and digital marketing skills! 📱

What you need:

• No prior experience? No worries! We'll give you all the training you need. 🎓
• We're looking for someone who's:
• Motivated and ready to take initiative. 💪
• Organised and can juggle tasks like a circus performer. 🤹
• Creative and can think outside the box. 💡
• Has a sharp eye for detail – you spot everything! 🔍
• Loves customer service and wants to make people happy. 😄
• Enjoys marketing and understands how to connect with people. 📣
• Confident chatting with customers and being a great team player. 🧑‍🤝‍🧑

This is an incredible opportunity to launch your career in media, marketing, and customer service. You'll be taking ownership of a crucial part of our established and thriving company. Plus, you'll be working towards your Level 2 Customer Service Practitioner Apprenticeship standard! 🌟

What you'll get:

• Full training and a supportive mentor for one-to-one guidance. 👩‍🏫
• Access to workshops via Teams. 💻
• In-house training to master the specifics of the role. 💯
• The chance to earn commission and significantly boost your salary! 💰

Make sure you can easily get to our location. We can't wait to hear from you! 🎉

Key responsibilities

• Look after and grow the subscriber base
• Respond to customer queries and provide service
• Manage monthly magazine distribution
• Maintain accurate customer records
• Support subscriber engagement and acquisition campaigns

Skills