It Support Apprentice

About the role

IT Apprentice - Beck Greener LLP 🚀

Ready to kickstart your IT career? Beck Greener LLP is on the hunt for a motivated IT Apprentice to be the go-to person for all things tech in our office! 💻 If you’re confident, love helping people, and have a knack for solving problems, this could be your dream role.

What you'll be doing:

• Be the first line of support: You'll be the friendly face and voice of the IT department, helping our team with all their tech needs. 📞
• Tackle IT challenges: Solve hardware and software issues, whether it's in person or over the phone. 🛠️
• Keep things organised: Log, track, and update support tickets to make sure everything gets sorted efficiently. 📝
• Install and set up: Help us get new computers and software ready to go. 🖱️
• Maintain our systems: Keep our IT infrastructure running smoothly. 🌐
• Learn and grow: Participate in training to boost your IT knowledge and skills. 🌱
• Work with the team: Collaborate with your colleagues to create a positive and productive vibe. 🤝

What you'll need:

• Customer service skills: You're naturally helpful and enjoy interacting with people. 😊
• Communication skills: You can chat and write clearly. 🗣️
• A passion for IT: You're genuinely curious about technology and how it works.💡
• Problem-solving skills: You can think logically and find solutions. 🤔
• Basic tech knowledge: Familiarity with computers, hardware, software, and Microsoft Office. 📊
• A friendly approach: You're approachable and confident talking to everyone. 👋
• Patience and calmness: You can handle user issues with a cool head. 🧘
• Eagerness to learn: You're excited to develop new skills. ✨
• Reliability: You're dependable and have a strong work ethic. ✅
• A positive attitude: You're ready to help and contribute to the team. 😄

Entry Requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ (D or above).
• You must not already have a qualification at the same or higher level in a similar subject.

The Perks:

• Competitive Salary: Earn while you learn! 💰
• Training & Development: Ongoing opportunities to boost your career. 📈
• Exposure to Tech: Work with a variety of exciting technologies and projects. 🌟
• Real-World Experience: Support actual users and solve genuine IT problems. 💯
• Recognised Qualification: Gain a valuable IT qualification. 🎓
• Future Prospects: Our apprentices have a high success rate of securing permanent jobs! 🏆 (90% secure jobs, 20% higher than national average!)

Ready to launch your career? Apply now!

Key responsibilities

• Provide first-line IT support, responding to helpdesk requests and resolving hardware and software issues
• Log, track, and update support tickets, ensuring incidents are accurately recorded and managed
• Diagnose technical issues and escalate complex problems to senior technicians when required
• Assist with the installation, configuration, maintenance, and upgrade of computer hardware and peripheral devices
• Install, configure, update, and troubleshoot software applications and operating systems

Skills