It Support Apprentice

About the role

IT Support Apprentice 🚀

Ready to kickstart your career in tech? 💻 Aegis, a leading IT services provider nationwide since 1993, is looking for enthusiastic apprentices to join our dynamic team! We specialize in everything from IP telephony and Cloud services to advanced security systems, ensuring businesses run smoothly and securely. ✨

At Aegis, we believe in growing talent from within. We welcome numerous apprentices each year, offering them the chance to explore diverse areas of IT and choose a career path that truly excites them. 🛤️

What You'll Be Doing:

• Join a dedicated IT team, working closely with engineers and your mentor. 🤝
• Provide essential IT support and assist with installations for our clients. 🔧
• Help build custom computer systems and servers. 🏗️
• Offer technical support via phone, remotely, and through on-site call-outs. 📞
• Manage network installations. 🌐
• Undertake crucial internal company tasks like daily backup checks and quarterly maintenance. ✅
• Collaborate with the IT Manager and support team on applications, telephony, infrastructure, and systems. 📊
• Assist with user requests from our service desk system, including ticketing, installations, and upgrades. 🎟️
• Contribute to developing social media strategies to boost our online presence! 📈

What We're Looking For:

• Essential: Excellent communication and telephone skills. 🗣️
• Essential: A commitment to providing top-notch customer service. ⭐
• Essential: The ability to identify and respond to urgent customer needs. 🚨
• Essential: Keen attention to detail. 🧐
• Essential: The ability to follow instructions accurately. 📋
• Essential: You can work effectively both independently and as part of a team. 🧑‍🤝‍🧑
• Essential: Never be afraid to ask questions! 🤔
• Essential: A friendly personality, a genuine willingness to learn, and a can-do attitude. 💪
• Essential: A professional and flexible approach to your work, open to taking on various duties. 🤸
• Desirable: A valid driving license (our office location makes this helpful!). 🚗

Entry Requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ (D or above).
• You must not already hold a qualification at the same or a higher level in a similar subject.

The Perks:

• A fantastic learning environment with exposure to cutting-edge IT technologies. 💡
• A chance to transform into a highly skilled IT professional. 🌟
• Potential for a £2,000 salary increase while on the program, performance-based. 💰
• Automatic enrollment in our Group Life Policy. 🛡️
• After 12 months and successful completion, enjoy our company profit share! 📈
• Future-Proof Your Career: 90% of our apprentices secure permanent roles – that’s 20% higher than the national average! 💯

Working Hours: Monday to Friday, 9am - 5:30pm. 🗓️

Ready to launch your tech journey with Aegis and QA? Apply now! 🔥

Key responsibilities

• Provide IT support and assist with installations for new and existing client bases.
• Build bespoke computer systems and servers.
• Undertake internal company procedures, such as daily backup checks and quarterly maintenance tasks.
• Work alongside the IT Manager on applications, telephony, infrastructure, and systems.
• Develop social media strategies with the team.

Skills