It Support Level 3 Apprenticeship - Beck Greener

About the role

🚀 Launch Your IT Career with Beck Greener LLP! 🚀

Ready to dive into the world of IT? 💻 Beck Greener LLP is on the hunt for an enthusiastic IT Apprentice to become a key player in our IT department. This is your chance to gain real-world experience, earn as you learn, and build skills that count towards a recognised qualification. 🎓

As the face of our IT team, you'll be interacting with colleagues and partners daily, so a confident and customer-focused approach is a must. 🤝 Your excellent customer service skills will be crucial as you provide essential first-line support to keep our business running smoothly. 💯

What You'll Be Doing:

• Providing top-notch first-line IT support – tackling helpdesk requests and fixing hardware and software problems, both from afar and in person. 📞
• Keeping our support tickets organised – logging, tracking, and updating them to ensure every issue is resolved. 📝
• Being our go-to tech detective, diagnosing problems and knowing when to call in the cavalry (aka senior technicians). 🕵️‍♂️
• Helping out with setting up, maintaining, and upgrading computer hardware and peripherals. 🖱️
• Installing, configuring, updating, and troubleshooting software applications and operating systems. 💡
• Supporting the smooth running of our IT systems, networks, and infrastructure. 🌐
• Creating and updating clear technical documentation, records, and reports. 📄
• Adhering to all IT security procedures, best practices, and industry standards. 🔒
• Actively participating in your apprenticeship training to boost your tech knowledge and skills. 🌱
• Working as part of a supportive team, keeping things professional, organised, and positive. ✨

What We're Looking For:

• Awesome customer service skills with a professional and helpful vibe. 😊
• Strong communication skills, both speaking and writing. 🗣️✍️
• A genuine passion for IT and all things tech! 🔥
• Sharp problem-solving skills and a logical way of thinking. 🤔
• A basic understanding of computer systems, hardware, software, and Microsoft Office.
• Friendly, approachable, and confident interacting with everyone. 😄
• Patient and calm under pressure when helping users. 🧘
• Eager to learn and grow your skills. 🚀
• Reliable, dependable, and a strong work ethic. 💪
• A positive attitude and a desire to help out. 👍

Entry Requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ (D or above).
• You shouldn't already have a qualification at the same or a higher level in a similar IT subject.

Working Hours:

• 37.5 hours per week ⏰

Perks of the Job:

• A competitive salary based on your experience. 💰
• Loads of ongoing training and professional development. 📈
• Exposure to a huge variety of technologies, projects, and business settings. 🌍
• Hands-on experience solving real IT problems for real people. 🙌
• The chance to snag a recognised IT qualification while you earn and learn. 🏆

Your Future Starts Here:

• Get this: 90% of QA apprentices land permanent jobs after their apprenticeship – that's 20% higher than the national average! 🌟

Ready to Apply?

Hit that apply button to learn more and submit your application! Don't delay, as applications may close early. 🏃‍♀️💨

Key responsibilities

• Provide first-line IT support, responding to helpdesk requests and resolving hardware and software issues
• Log, track, and update support tickets, ensuring incidents are accurately recorded and managed through to resolution
• Diagnose technical issues and escalate complex problems to senior technicians when required
• Assist with the installation, configuration, maintenance, and upgrade of computer hardware and peripheral devices
• Install, configure, update, and troubleshoot software applications and operating systems

Skills