Digital Support & Social Media Level 3 Apprenticeship - Open Door Scotland
QA Limited · Scotland · EH54 5DE
About the role
🚀 Launch Your Digital Career with Open Door Scotland! 🚀
Ready to dive into the world of digital support and social media? Open Door Scotland is looking for a bright and enthusiastic Digital Support & Social Media Apprentice to join our mission! ✨ This is your chance to earn while you learn, create awesome content ✍️, support incredible communities, and build skills for a future you'll love.
Open Door Scotland has been making a real difference for homeless and vulnerable young people in West Lothian for over 30 years. Now, we need your energy and creativity! 🌟
What You'll Be Doing:
- Be the First Point of Contact: Handle incoming messages via phone, email, and social media (think Facebook & Instagram!), responding professionally and connecting people to the right team. 📱
- Master Your Digital Toolkit: Become a wizard with Microsoft Outlook for emails and scheduling, and a pro with Word, Excel, and cloud platforms like SharePoint for managing and organizing info digitally. 📂
- Keep Us Connected: Collaborate with the team on Microsoft Teams, join meetings, share updates, and help with daily admin tasks. 🤝
- Data Detective: Use Excel to keep records, track important info, update databases, and create reports. 📊
- Social Media Superstar: Create and schedule killer content for Facebook, Instagram, and LinkedIn, using cool digital marketing tools. 📈
- Design Whiz: Unleash your creativity with graphic design software like Canva to make eye-catching posts, flyers, and digital materials. 🎨
- Engagement Guru: Monitor social media, chat with our followers, and help us spread the word about the amazing work we do. 👍
- Website Wonder: Help update and maintain our website using platforms like Webflow, making sure everything is accurate, engaging, and on-brand. 🌐
What We're Looking For:
- A passion for providing top-notch customer service and representing us with pride. ⭐
- Awesome communication skills – you're a pro on the phone, writing emails, and crafting engaging social media posts. 🗣️
- A creative spark for making digital content that pops! 💡
- Sharp attention to detail when handling data and online information. 🧐
- The ability to work independently and as part of a team in a dynamic and supportive environment. 🚀
- A positive attitude, a hunger to learn, and a genuine enthusiasm for digital and social media skills. 😊
The Perks:
- Work Hours: Monday to Friday, 9am - 5pm ⏰
- Generous Leave: 38 days annual leave (including bank holidays) 🌴
- Peace of Mind: Death in Service benefit (4x salary) 🛡️
- Future Focused: Pension scheme (3% employer contribution) & Credit Union savings scheme 💰
- Extra Support: Enhanced sick pay, salary advance options, and the ability to buy/sell holidays! 🏖️
- Grow With Us: We're all about ongoing learning and development! 🌱
Your Future Starts Here:
Did you know that 90% of our apprentices land permanent jobs after finishing their course? That's way above the national average! 🚀
Ready to Apply?
Hit that apply button! ✨ Don't wait, applications might close early, so apply ASAP to avoid missing out! ⏳
Key responsibilities
- Responding to incoming enquiries via telephone, email, and social media channels.
- Managing inboxes, scheduling meetings, and maintaining effective communication.
- Recording, updating, and maintaining information accurately using digital filing systems.
- Creating and scheduling social media content across various platforms.
- Supporting with updating and maintaining company websites.