It Support Level 3 Apprenticeship - Aegis
QA Limited · South East · OX14 4RY
About the role
🚀 Launch your IT & Networking Career with Aegis! 🚀
Ready to dive into the fast-paced world of tech? At Aegis, we're looking for ambitious individuals to join our IT apprenticeship program. 💻 Earn while you learn, gain epic hands-on experience in cloud, support, servers, and secure networks, and build a future in tech that you'll love! ✨
About the Role:
You'll be a key player on our small, dedicated IT team, working closely with experienced engineers and reporting to your mentor. Get ready to:
- Provide top-notch IT support and help with installations for our clients. 🛠️
- Build custom computer systems and servers. 🖥️
- Offer technical support via phone, remotely, and even on-site call-outs. 📞
- Handle internal company tasks like daily backup checks and maintenance. ⚙️
- *Note: A driver's license is recommended due to our office location.* 🚗
Your Responsibilities:
- Collaborate with the IT Manager and the support team.
- Assist in shaping our applications, telephony, infrastructure, and systems for today and tomorrow.
- Help manage day-to-day user requests, ticketing, and system upgrades.
- Contribute to developing social media strategies to boost our online presence. 📈
This training is all about giving you real-world skills with the latest IT tech, transforming you into a highly skilled IT Apprentice. 🌟
Skills We're Looking For:
- Awesome communication and telephone skills. 🗣️
- A passion for delivering top-tier customer service. 👍
- Ability to spot and tackle urgent customer needs. ⚡
- Sharp attention to detail. 🔎
- Following instructions like a pro.
- Great at working independently and as part of a team. 🤝
- Don't be afraid to ask questions! 🤔
- A friendly personality, a hunger to learn, and a can-do attitude are a MUST! 🎉
- A professional approach to your work.
- Flexibility to take on different tasks.
Entry Requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
- GCSE Maths and English (or equivalents) at grades 3+ (D or above).
- You shouldn't have a qualification at the same or higher level in a similar subject already.
Working Week:
Monday to Friday, 9am - 5:30pm. 🗓️
What's In It For You?
- Potential £2,000 salary increase during your program based on your performance! 💰
- Automatic enrollment into our Group Life Policy.
- After 12 months and successful completion, you'll benefit from our company profit share! 🥳
Future Prospects:
90% of our apprentices land permanent roles after finishing – that's 20% higher than the national average! 🏆
About Aegis:
Since 1993, Aegis has been a leading provider of IT services nationwide, covering everything from IP telephony and cloud services to advanced security. We keep businesses running smoothly and securely. We love taking on apprentices, helping them grow internally, and watch them become tech superstars. 🚀 You'll get exposure to so many areas of tech, you can choose the career path that excites you most!
Ready to Apply?
Click the apply button to learn more and submit your application. Don't wait too long – applications may close early! ⏳
Key responsibilities
- Providing IT support and assisting with installations for client bases.
- Building bespoke computer systems and servers, offering technical support.
- Undertaking internal company procedures such as daily backup checks and maintenance tasks.
- Supporting the IT Manager in handling day-to-day user requests from the service desk system, ticketing, installations, and upgrades.
- Developing social media strategies with the team to increase website traffic.