Digital Customer Experience Level 3 Apprenticeship - Flexigrant
QA Limited · Northern Ireland · BT2 8LA
About the role
🚀 Launch Your Future with Flexigrant as a Digital Customer Experience Apprentice! 🚀
Ready to kickstart your career in customer experience and dive into the world of AI? ✨ Flexigrant is looking for enthusiastic individuals to join our team and gain valuable, hands-on experience.
About the Role:
As a Digital Customer Experience Apprentice, you'll be instrumental in shaping our customer's journey. You'll create engaging "how-to" content for our Training Academy, provide top-notch support to our users, and collaborate with the customer success team to ensure they're maximizing the Flexigrant platform. This role is all about practical learning, with AI tools integrated into your daily tasks. You'll be working towards a Level 3 Digital and AI Support standard qualification, meaning your on-the-job learning and formal studies align perfectly. 🤖💡
Your Mission (Responsibilities):
- Training Academy Content Creator: 🎬 Record clear screen walkthroughs of the Flexigrant platform. Use AI to transform your recordings into polished scripts, voiceovers, and video modules. Help grow our Academy library and keep content fresh. Contribute to our written knowledge base.
- Customer Support Hero: 💬 Respond to customer inquiries via our helpdesk. Identify recurring questions and transform them into valuable Academy content.
- Customer Success Champion: 🌟 Keep customer records and health information updated in HubSpot. Analyze usage and ticket data to identify customers who could benefit from more engagement. Reach out to customers proactively, support the renewal process, and assist with smooth transitions from implementation to ongoing customer success.
- Communication Coordinator: 📢 Support product release communications. Help organize and run customer webinars and quarterly product round-ups. Keep our customer community space buzzing!
- AI & Innovation Driver: 💻 Embrace AI tools as a core part of your workday for drafting, scripting, summarizing support history, and producing video content.
What You Need to Get Started:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
- GCSE Maths and English (or equivalents) at grades 3+ (D or above).
- You must not have an existing qualification at the same or a higher level as this apprenticeship in a similar subject.
The Perks:
- Work Hours: 37.5 hours per week, fully remote 🏠
- Benefits: Pension, potential bonus, 25 days holiday, Employee Assistance Scheme with mental health and career support via MyndUp 🧠
- Travel: Employer trip to Belfast twice a year (all expenses paid!) ✈️
- Future Prospects: 🎉 90% of QA apprentices secure permanent roles after completion – that's 20% above the national average!
About Flexigrant:
Flexigrant is a key player in the specialized software world, part of the Fluent Software Group, which is under Valsoft Corporation. We're a focused business with our own drive, but with the solid backing and network of a larger group. We're a small, remote team where you'll get real responsibility from day one. We're all about innovation, especially in AI, and this role is right at the heart of it.
Ready to Apply?
Hit the apply button to learn more and submit your application! ✨ Apply early, as positions may fill up quickly.
Key responsibilities
- Create and maintain digital content for the Training Academy, leveraging AI tools.
- Handle incoming customer queries and develop recurring issues into Academy content.
- Manage customer records, identify adoption challenges, and conduct targeted customer outreach.
- Support customer communications for product releases, webinars, and community engagement.
- Utilise AI tools for daily tasks such as drafting, scripting, summarising, and video production.