Digital Installations Support Level 3 Apprenticeship - Agilico
QA Limited · Scotland · EH7 4NW
About the role
Digital Installations Support Apprentice 🚀 | Edinburgh
Ready to level up your career? 💯 Agilico is on the hunt for a motivated Digital Installations Support Apprentice in Edinburgh! Join our awesome team and dive into the world of Vantage Online, get hands-on with installing MFDs, and help us slash waste while growing with us. 🌱
As our business booms, we're looking for someone passionate to join our crew at our purpose-built refurbishment centre. Your mission? To extend the life of technology and make a real difference to our planet. 🌍
What you'll be doing:
- Log it, track it, manage it: Use Agilico's digital ticketing system, Vantage Online, to log, update, and manage installation jobs. Keep everything accurate and on time! 💻
- On-site adventures: Visit customer sites to install equipment, check out locations, and pick up gear. Make sure all your work is recorded digitally and deliver top-notch customer service. 🌟
- Stock it up: Create purchase orders, assign equipment and parts to jobs, and keep digital records tidy for smooth operations. 📦
- Become a digital whiz: Get trained to be a pro with Vantage Online and other digital tools. You'll be the go-to person for your colleagues and help us get even better at using our systems. 🧠
- MFD magic: Support the setup and commissioning of Multi-Functional Devices (MFDs), ensuring all details are digitally updated according to company procedures. 🖨️
- Documentation champion: Use Microsoft Office (Outlook, Excel, Teams) to communicate, schedule, report, and track your progress. ✍️
- Teamwork makes the dream work: Collaborate with engineers, workshop staff, warehouse colleagues, and management to coordinate installations, manage priorities, and keep customers happy. 🤝
- Inventory ninja: Help with digital stock control, track parts and equipment, record movements, and spot any discrepancies. 📊
- Safety first: Stick to Agilico's quality, health & safety, and data management standards. Ensure all records are complete, accurate, and ready for review. ✅
What we're looking for:
- A solid understanding of IT. 💡
- You've got a driving license. 🚗
- You're a hands-on person who likes getting stuck in. 💪
- You're a natural problem-solver and troubleshooter. 🤔
- You've got great communication skills. 🗣️
Your work setup:
- Monday to Friday, 9am - 5pm. ⏰
The perks:
- Loads of opportunities to grow your career. 📈
- 23 days holiday plus bank holidays, going up to 28 after 5 years. 🏖️
- Stakeholder pension scheme & death in service benefit. 💰
- The Agile Perks reward platform – think discounts and awesome deals! 🤩
- Healthcare cash plan for everyday expenses (opticians, dentist, etc.). 🦷
- Cycle to work scheme. 🚴
- Volunteer days to give back. ❤️
- Referral bonuses if you bring in a friend or customer. 🎁
- Employee Assistance Programme – free advice on relationships, mental health, financial planning, and more. 🆘
- Enhanced maternity and paternity scheme. 👨👩👧👦
Future prospects:
- Get this – 90% of our QA apprentices get permanent jobs after finishing! That's 20% higher than the national average. 🏆
About Agilico:
We're on a mission to build a better future for our people and our planet. 🚀 Agilico is the UK's pioneering Circular-First Managed Print Services business, leading the way in sustainability for our industry. We ditch the 'take-make-waste' model and focus on refurbishing and recycling MFDs and parts to cut carbon emissions, reduce landfill, and offer a smarter, more cost-effective solution for our customers. 💚
Ready to join us?
Hit that apply button to find out more! Psst... applications might close early, so don't wait too long! 😉
Key responsibilities
- Log and manage installation jobs using Agilico's digital ticketing platform (Vantage Online).
- Visit customer and client sites to carry out equipment installations, site surveys and collections.
- Support the installation, configuration and commissioning of Multi-Functional Devices (MFDs).
- Raise purchase orders and maintain accurate digital records to support workflow management.
- Maintain accurate documentation using Microsoft Office applications.