It Helpdesk Level 3 Apprenticeship - Portal Technologies

About the role

🚀 Apprentice IT & Cyber Security Technician 🚀

Portal Technologies is on the lookout for a driven and enthusiastic apprentice to join our buzzing Service Desk team! 🌟 This is your chance to dive headfirst into IT support, cyber security, cloud services, websites, and telecoms, all while earning a killer industry qualification. 🎓

What You'll Be Doing:

• Be the first point of contact for IT help via phone, email, and remote access. 📞📧
• Tackle support tickets, becoming a whiz at troubleshooting Microsoft 365, hardware, software, and network issues. 💻
• Set up user accounts, devices, MFA, and all sorts of business apps. 🛠️
• Help keep our digital defences strong by assisting with cyber security monitoring, phishing awareness, and security checks. 🛡️
• Pitch in with website content updates and basic website magic. ✨
• Get involved with telecoms admin, managing user accounts, call routing, and handset setups. 📞
• Keep our docs on point and help welcome new clients. ✅

Who You Are:

• You're genuinely passionate about all things IT and cyber security. 🔥
• You've got awesome communication and customer service skills. 🗣️
• You're super keen to learn and level up your tech skills. 🧠
• You're organised, proactive, and love a good problem to solve. 🤔
• You can smash it working solo or as part of a dynamic team. 🤝

Bonus Points (But Not Essential! Full Training Provided):

• Any experience with Microsoft 365, Windows 11, Microsoft Teams, SharePoint, or OneDrive.
• A grasp of networking and cyber security basics.
• Familiarity with content management systems.
• Knowledge of VoIP telephony systems.

Your Schedule:

• Monday - Friday, 9am - 5:30pm. ⏰

What's In It For You:

• A structured apprenticeship with top-notch training. 📚
• Hands-on experience across IT support, cyber security, cloud, websites, and telecoms.
• Exposure to real-world client scenarios and cutting-edge tech. 🚀
• A supportive team with clear paths for growth and development. 🌱

Perks:

• Death in Service Insurance (3x your salary). 🛡️
• 28 days holiday. 🏖️

Future You Could Be:

• IT Support Technician
• Cyber Security Technician
• Systems Administrator
• Professional Services Engineer

Ready to Apply?

Hit that apply button! Don't wait, as applications may close early. ⏳

Key responsibilities

• Provide first-line IT support via phone, email, and remote access.
• Log and manage support tickets, troubleshooting Microsoft 365, hardware, software, and networking issues.
• Set up user accounts, devices, MFA, and business applications.
• Assist with cyber security monitoring, phishing awareness campaigns, and security checks.
• Support website content updates and basic website maintenance.

Skills