Ict Apprentice

About the role

Junior Technical Support Specialist 🚀

Ready to kickstart your career in tech? We're looking for enthusiastic individuals to join our team as Junior Technical Support Specialists. This is your chance to dive into the world of IT, gain hands-on experience, and grow with us! 🌟

What you'll be doing:

• Being the first point of contact for our clients, offering awesome support via phone, email, and remote tools. 📞📧💻
• Keeping track of support requests using our service desk system – think of it as your command center! 📊
• Solving basic hardware, software, and Microsoft 365 problems. You'll be a troubleshooting wizard! 💡
• Helping out senior engineers when things get a bit more challenging, passing on all the key details. 🤝
• Assisting with setting up new tech, software, and cloud services. Be part of the launch! 🎉
• Making sure our customers have a fantastic experience with clear and professional communication. Your customer service skills will shine! ✨
• Keeping everything documented accurately, following our company's best practices. Precision is key! ✍️
• Contributing to our knowledge base, sharing your learnings with the team. 🧠
• Supporting our senior engineers on exciting projects. Get involved! 🏗️
• Actively participating in your apprenticeship training and focusing on self-development. We're invested in your growth! 🌱

What you'll bring:

• A passion for technology and a desire to learn.
• Great communication skills.
• A proactive and positive attitude.

This is an apprenticeship role, so we're excited to support your learning journey! 🎓

Key responsibilities

• Provide first-line technical support to clients.
• Log, update and manage support tickets.
• Diagnose and resolve straightforward technical issues.
• Escalate complex issues to senior engineers.
• Assist with the deployment of new devices, software and cloud services.