Helpdesk Coordinator Apprentice

About the role

Client & Engineer Coordinator 📅 | Join Our Dynamic Team!

Are you a detail-oriented and organized whiz looking for an exciting role? We're seeking a motivated individual to be the bridge between our valued clients and our talented engineering team! 🤝

What You'll Be Doing:

• 📞 Connecting with Clients: Reaching out to customers via email and phone to schedule and confirm engineer appointments.
• 💻 Client Portal Management: Keeping our clients' online portals up-to-date to ensure we're hitting all our key performance indicators (KPIs).
• ⏰ Master Scheduler: Expertly managing engineer schedules to ensure smooth operations and optimal job allocation.
• 🏨 Travel Arrangements: Booking accommodations for our engineers on their assignments.
• 📊 Data Management: Inputting crucial information into our database and creating insightful Excel spreadsheets for clients.
• 💰 Quote Generation: Preparing quotes for any additional work needed after job completion.
• ✅ Quality Assurance: Confirming that completed work perfectly matches our clients' expectations.
• 🚀 Engineer Support: Ensuring our engineers always have an exciting pipeline of jobs to tackle.
• 🔬 Certification Uploads: Handling the uploading of sample certifications after lab testing.
• 🧾 Invoicing: Managing the invoicing process efficiently.

If you're ready to take on a role with real responsibility and make a significant impact, we want to hear from you! ✨

Key responsibilities

• Contact customers to arrange engineers’ jobs
• Manage client portals to ensure KPIs are met
• Perform scheduling and administrative duties
• Input data on databases and create excel sheets
• Raise quotes for remedial works and handle invoicing

Entry requirements

GCSE in: (English (grade 4 or above), Maths (grade 4 or above))