Apprentice Sales Admin

About the role

Sales & Operations Support Superstar 🚀

Ready to dive into the dynamic world of business operations and sales? We're looking for a motivated individual to join our team and make a real impact! If you're a pro at juggling tasks, love keeping things organized, and have a knack for communication, this role is for you.

What you'll be doing:

• Answering incoming calls and making outbound sales calls with a professional and friendly vibe. 📞
• Hunting for sales leads using our back-office system, keeping our sales and admin teams in the loop with the latest info. 📊
• Chatting with suppliers to snag the best prices and promotions. This helps us crush it on eBay/Amazon, create awesome marketing flyers, and keep an eye on government tender opportunities. 💰
• Researching Original Equipment Manufacturers (OEMs) by diving into supplier portals (think HP, Lenovo, Synaxon, Integra!). 💻
• Handling customer complaints, Proof of Delivery (POD) issues, and order dispatches, finding smart solutions and making sure everything's resolved. ✅
• Keeping our customer and prospect database squeaky clean and updated in our contact management/back-office system. Finding contacts on LinkedIn is a major plus! 🤝
• Following all communication procedures, guidelines, and policies like a boss. 📜
• Inputting orders for Niche Office Solutions Ltd using QuickBooks. 🧾
• Chasing payments from customers in sync with our back-office system and your line manager. 💸
• Monitoring and reporting on outstanding debt to management. 📈
• Working with the Business Manager to keep track of all outgoing and incoming parcels. 📦
• Collaborating with the marketing department on researching new market opportunities. 🎯
• Maintaining a strong, clear, and professional working relationship with your line manager. 👩‍💼
• Researching new video content from supplier/manufacturer portals and sharing it with marketing. 🎬
• Using Integra mailouts and working with marketing to send them effectively and follow up. ✉️
• Being a role model and showing everyone how it's done! ✨
• Supporting HR processes with your line manager. 📄
• Assisting the marketing team with WordPress development and e-commerce projects. 🌐
• Helping out in any other areas as needed – we're a team! 💪

The duties listed here aren't set in stone and might change as the business grows. We're all about flexibility!

Key responsibilities

• Effectively managing incoming calls/outbounds sales/cash calls in a professional and fluid manner
• Generate sales leads via our back-office system– updating and supplying sales/admin with up-to-date current information
• To communicate with suppliers and obtaining best prices/promotions for the business
• Handle complaints/POD’s/Order despatchments to provide appropriate solutions and alternatives
• Inputting orders for Niche Office Solutions Ltd via QuickBooks

Entry requirements

GCSE in: (English (grade 4), Maths (grade 4))