It Apprentice (moorlands Learning Trust)

About the role

IT Support Technician 🚀

Are you a tech wizard looking for your next challenge? 💻 We're on the hunt for a motivated individual to join our IT team and keep our digital world running smoothly! If you're passionate about all things tech and love helping people, this is the role for you.

What you'll be doing:

• Being the IT Hero: You'll be the first point of contact for all IT questions and issues, tackling them with a smile via phone, email, or in person. 🦸‍♀️🦸‍♂️
• Ticket Master: Log, categorise, and sort IT incidents and requests so nothing gets missed. 📝
• Troubleshooting Pro: Solve common tech headaches with hardware, software, printers, Microsoft 365, Windows, Chromebooks, and network connectivity. 💡
• Account Guru: Help users with account access, password resets, and basic permission queries – all while following our procedures. 🔑
• On-Site Support: Be the go-to person for staff and students needing help with devices, logins, and classroom tech. 🏫
• Smooth Operations: Ensure interactive displays, projectors, printers, and audio gear are working perfectly for lessons, events, and meetings. 🎉
• Prep Star: Get IT equipment and learning spaces ready for lessons, exams, events, and meetings. 🧑‍🏫
• Problem Solver: Escalate tricky issues to the right people and keep users in the loop about progress. 🗣️
• Customer Service Champion: Deliver top-notch, friendly, and professional support to everyone you interact with. 😊

Device & Asset Management:

• Setup Superstar: Assist with setting up, configuring, and deploying laptops, desktops, Chromebooks, and mobile devices. 📦
• Asset Tracker: Keep our IT asset records accurate and up-to-date. 📊
• Repair Whiz: Help with basic hardware repairs and upgrades. 🔧
• Stock Controller: Manage IT consumables and equipment inventory. 🛒

Operational & Admin Duties:

• Policy Adherence: Follow Trust IT policies, safeguarding procedures, cybersecurity standards, and data protection rules. 🛡️
• Documentation Dynamo: Maintain accurate records and ticket updates. 📑
• Onboarding Assistant: Help new staff get set up with their accounts and devices. 👋
• Workspace Wizard: Contribute to keeping our IT workspace organised and professional. 🌟
• Project Participant: Jump in on Trust-wide IT projects and rollouts when things are a bit quieter. 🏗️

Your Responsibilities:

• Always be aware of and follow policies for child protection, health & safety, confidentiality, and data protection. Report any concerns. 🚨
• Promote and support equality and diversity for everyone. 🌈
• Contribute to the overall goals and vision of the Trust. 🤝
• Understand and support the roles of other professionals. 🧑‍⚕️
• Attend relevant meetings and training sessions to keep your skills sharp. 🧠
• Uphold and contribute to the Trust's Equality policies and practices. 🌟

General Accountabilities:

• Be mindful of our duty of care to staff, students, and visitors, and adhere to Health & Safety policies. 🏥
• Build positive and professional working relationships with everyone at the Trust. 🗣️
• Comply with the Trust's code of conduct, regulations, and policies. ✅
• Develop your skills through training and appraisal to stay up-to-date. 📈

Key responsibilities

• Log, categorise, prioritise and maintain incidents and service requests accurately within the IT service desk system
• Provide first-line troubleshooting for common hardware, software, and network connectivity issues
• Support user account and access requests, including password resets and account unlocks
• Assist with the setup, configuration, imaging, deployment, and collection of IT devices
• Maintain and update IT asset registers accurately