Apprentice Team Leader

About the role

Job Title: Care Coordinator Extraordinaire 🌟

About Us: We're on a mission to make a real difference in people's lives by providing top-notch, personalized care and support. If you're all about helping others shine and thrive, this is your chance to join a team that's as passionate as you are! ✨

Your Mission, Should You Choose to Accept It:

• Be the ultimate advocate for individuals, ensuring they receive the highest quality, person-centred care and outreach support. 💖
• Be the mastermind behind care packages, referrals, and exciting new opportunities, working closely with our awesome Registered Manager. 🤝
• Spot support needs, size up risks, and craft amazing care plans, risk assessments, and activity plans that truly empower. 🚀
• Own a caseload of care packages, becoming the go-to point person for service users, their families, Social Services, and other key players. 📞
• Be the go-to lead for our Support Worker squad, assigning daily tasks and ensuring everyone is delivering amazing care and support. ✅
• Keep our documentation and practices dialed in, meeting CQC, PAMMS, and company standards with precision. 💯
• Become a quality champion, conducting audits and tackling any concerns about staff practice or service delivery head-on. 🏆
• Champion the rights, wishes, and choices of everyone we support – it's all about them! 🙌
• Master administrative duties, manage records, databases, and confidential information with top-secret security (aka data protection). 🔒
• Handle phone enquiries like a pro and coordinate smooth service user visits. 📨
• Keep our quality documentation, policies, and procedures in tip-top shape. 📜
• Jump into quality management meetings, even playing scribe for the minutes. ✍️
• Help us find and onboard amazing new team members through recruitment, induction, training, and shadowing. 🌱
• Conduct spot audits to ensure our service delivery is always on point. 🎯

Key responsibilities

• Provide high-quality, person-centred care and outreach support
• Coordinate care packages, referrals and new opportunities
• Assess support needs, identify risks and maintain care plans
• Manage administrative duties, records, databases and confidential information
• Handle telephone enquiries professionally and coordinate service user visits