Sales & Business Administration Apprentice

About the role

We're on the lookout for a motivated individual to join our awesome team! 🙌 You'll be a key player in our daily operations, diving into administration, sales, and top-notch customer service. This gig is mostly office and customer-facing 👩‍💻👨‍💼, but you'll also get your hands dirty in the stores 📦 and even lend a hand in the workshop occasionally 🛠️.

Your day-to-day could involve:

• Being the go-to for customer questions via phone, email, and in-person 📞📧🚶‍♀️.
• Becoming a whiz on hydraulic hoses, fittings, valves, and all our cool products 🤩.
• Whipping up accurate quotes and processing sales orders like a boss 💯.
• Handling invoices and helping out with general accounts 💰.
• Keeping our company systems and ERP system sparkling with customer, order, and product info ✨.
• Mastering the art of record-keeping, databases, spreadsheets, and filing 📁.
• Giving the sales team a boost with admin and customer follow-ups 💪.
• Chatting with customers and suppliers to get the scoop and sort things out 🤝.
• Building killer relationships with our trade customers through awesome service 😎.
• Receiving and processing incoming deliveries 📦➡️🏠.
• Helping with stock control and doing regular stock takes 📈.
• Keeping the stores tidy and stocked up 🌟.
• Picking, packing, and prepping products for dispatch 🚀.
• Getting order and delivery paperwork sorted 📜.
• Keeping our stores and office running smoothly 🧹.
• Pitching in with general admin tasks and cool projects 💡.
• Lending a hand in the workshop sometimes, learning about hydraulic hose assembly and processes along the way 🔧.
• Always keeping our health and safety, quality, and customer service standards sky-high ✅.

Key responsibilities

• Support the day-to-day administration, sales and customer service activities.
• Respond to customer enquiries and provide product information.
• Process sales orders, invoices and manage customer and product data.
• Assist with stock control, incoming deliveries, and product dispatch.
• Provide occasional support in the workshop and adhere to company procedures.