Apprentice Business Support

About the role

Import Operations & Customer Service Specialist 📦✨

Are you ready to dive into the exciting world of international logistics? 🌍 We're on the hunt for motivated individuals to join our dynamic Import Team! You'll be the go-to person for handling import shipments and providing top-notch customer service to both our general and key account clients. 🤝

As part of our team, you'll orchestrate seamless shipments from Scandinavia to our UK customers, leveraging our extensive DSV road-freight and distribution network. 🚚💨 You'll also collaborate closely with our internal UK distribution and warehousing departments, ensuring everything runs like clockwork. Expect to be in constant communication with DSV depots across the UK and Scandinavia, making sure deliveries hit the mark every time! 🎯

This role isn't just about logistics; it's about building relationships! You'll be directly engaging with customers, resolving their queries, and ensuring their needs are met with professionalism and efficiency. 📞 Plus, you'll tackle various essential administrative tasks, like managing Proof of Delivery (POD) and chasing up those crucial customer inquiries. 📂

What You'll Be Doing:

• Communicating professionally with customers to ensure their shipping needs are perfectly met. ✅
• Receiving bookings from UK importers via our online platform or email. 📧
• Coordinating deliveries to UK locations, booking them in with precision. 📍
• Instructing our UK Warehouse and Distribution teams on cargo handling using our advanced Transport Management System. 💻
• Liaising with DSV offices globally, reporting any issues or special requests. 🌐
• Championing legislative compliance and ensuring a safe working environment. 🛡️
• Managing general administration, including invoicing, filing, queries, claims, and POD handling. 📝
• Communicating effectively with internal teams, external customers, suppliers, and other offices. 🗣️

Ready to start your journey with us? New applicants who meet the entry requirements will be contacted by the Apprentice Employment Agency team to discuss your application and potential apprenticeship in more detail. Make sure your contact details are up-to-date and keep an eye on your inbox (and junk folder!) for our emails. 📧 Failure to respond to communications may result in your application being withdrawn. Let's get moving! 🚀

Key responsibilities

• Deal with import shipments and import customer services.
• Arrange shipments from Scandinavia to UK based customers.
• Communicate and liaise with depots and other offices to ensure delivery requirements are met.
• Perform general administrative tasks including POD handling and customer enquiry follow-up.
• Instruct Warehouse and Distribution teams for cargo loading and offloading.