Customer Service Representative Apprenticeship - Essex

About the role

Apprentice Call Centre Operative 📞✨

Kompare Limited is the go-to insurance and financial contact centre for top UK providers! We're on the hunt for enthusiastic individuals to join our team as Apprentice Call Centre Operatives. You'll be the friendly voice of Kompare, helping customers who've applied for a range of insurance and financial products. 🚀

What you'll be doing day-to-day:

• Taking calls from customers who have recently applied for insurance or financial products. 📱
• Building rapport with applicants to ensure they have an amazing experience with us. 😊
• Understanding their insurance needs and connecting them with the perfect broker for their quotes. 🤝
• Managing customer calls, including scheduling callbacks and sometimes offering multiple broker options for quotations. 🗓️
• Keeping our CRM system updated with all the important notes for our insurers. ✍️
• Mastering your communication skills to smoothly connect customers with the right broker for their needs. 🗣️

Important Stuff:

• A full UK Driving License is required for this role. 🚗

Bonus Points (Preferred Skills):

• Basic Computer Skills 💻
• Excellent Telephone Manner 📞

What we're looking for in you (Personal Attributes):

• Confidence & Professionalism 😎
• Enthusiasm & a Positive Outlook 🎉
• A Strong Desire to Succeed & Motivation to be the best! 💪

No cold calling involved – just awesome customer service!

Key responsibilities

• Calling insurance applications using the live CRM system.
• Building relationships with applicants to ensure a high-quality experience.
• Filtering applicant insurance needs and connecting them to the correct insurer.
• Managing applicant call needs, including booking call backs and offering multiple brokers for quotations.
• Updating the CRM system with relevant notes for insurers.