B&q Customer Advisor Apprenticeship
B&Q - Leeds · Yorkshire And Humberside · LS11 0BD
About the role
✨ Customer Advisor - Join the B&Q Squad! ✨
Ready to level up your career and be part of something amazing? At B&Q, we're all about building a team where every single person is valued for exactly who they are. 💯 We're super passionate about making B&Q a place that reflects all the awesome communities we serve, ensuring everyone feels like they belong and has an equal shot at success. 🤝
What you'll be doing day-to-day:
- Be the ultimate customer whisperer! 🗣️ Approach customers with a genuine smile, strike up natural conversations, and totally get what they need.
- Problem-solving pro! 😎 Find the perfect solutions to make our customers' projects happen.
- Team player goals! 🚀 Work with your fellow B&Q legends across the store, offering a helping hand and crushing it together.
- Turn frowns upside down! 🌟 Transform any tricky customer situation into a win-win.
- Feedback is our superpower! 💪 Encourage customer feedback, share those insights with your managers, and help us make our service even better.
- Sales ninja! 💰 Use all the cool tools and systems we have to boost sales and help customers find exactly what they’re looking for.
- Know your stuff! ✅ Have a solid grip on all the processes that keep our store running smoothly.
- Safety first, always! 👷♀️ Take ownership of operating safely and legally – we’ve got your back.
- Rules are cool! 👍 Stick to all the policies and procedures that keep us awesome.
- And hey, the occasional extra task might pop up! 🚀
The Perks of Being B&Q Fam:
We know that feeling your best is key, and we’re committed to helping you shine. ✨ That’s why we offer a killer range of benefits:
- 💰 UK Notional Hourly Rate: £13.10 – Get paid what you’re worth!
- 📈 Award-Winning Pension Scheme: Secure your future with us.
- 🤝 ShareSave Options: Become a B&Q shareholder!
- 🏖️ 6.6 Weeks Holiday: Well-deserved downtime.
- 🆘 Employee Assistance Programme: Support is always available.
- 🛒 Shopping Discounts: Save on all your home improvement needs.
- 💖 Colleague Wellbeing Benefits: We genuinely care about your health and happiness.
Bonus: As a Customer Advisor, you'll be working towards your Level 2 Customer Service Practitioner qualification, blending awesome on-the-job learning with official training. 🎓
Key responsibilities
- Actively approach your customers, engaging with them naturally
- Understand customer needs and provide appropriate solutions
- Work with colleagues across the store to help and support them
- Turn negative customer situations into positive outcomes
- Encourage customer feedback, share it with managers and use it to improve service