B&q Customer Advisor Apprenticeship

About the role

Join our awesome team at B&Q and be valued for you! 🌟 We're all about building a diverse and inclusive workplace where everyone belongs and has equal opportunities. You'll be a key player in making our customers' experience top-notch! 🤝

What you'll be doing day-to-day:

• Be a customer champion: Proactively greet and engage with customers, making them feel welcome. 👋
• Problem-solver extraordinaire: Understand what our customers need and offer the perfect solutions. 💡
• Team player: Collaborate with your colleagues across the store to provide support and get things done. 🧑‍🤝‍🧑
• Turn frowns upside down: Transform challenging customer situations into positive experiences. 😊
• Voice of the customer: Gather feedback, share it with your managers, and help us get even better. 🗣️
• Sales superstar: Use all available tools and systems to boost sales and hit targets. 🚀
• Master of your craft: Fully understand the processes and procedures related to your role. 📚
• Safety first: Operate safely and legally, taking personal responsibility for your actions. 🛡️
• Follow the rules: Adhere to all relevant policies and procedures. ✅

What's in it for you? We've got your back!

• Great Pay: UK Notional hourly rate £13.10 💰
• Future Planning: Award-winning pension scheme 💼
• Own a piece of the action: ShareSave options 📈
• Well-deserved breaks: 6.6 weeks holiday 🏖️
• Support when you need it: Employee Assistance Programme ❤️
• Save money: Fantastic shopping discounts 💸
• Feel good: A range of colleague well-being benefits 🥰

Your Growth Journey:

As a Customer Advisor, you'll be working towards your Level 2 Customer Service Practitioner qualification, leveling up your skills alongside your daily responsibilities. 🏆

Key responsibilities

• Actively approach customers, engaging with them naturally
• Understand customer needs and provide appropriate solutions
• Work with colleagues across the store to help and support them
• Turn negative customer situations into positive outcomes
• Utilise all available tools and systems to maximise sales