Bar And Waiting Apprenticeship

About the role

🌟 Join Our Awesome Front of House Team! 🌟

Please Note: Due to the nature of this role, involving alcohol sales and working within licensed premises, applicants must be 18 years or older. This is a legal requirement to ensure we all play by the rules! 📜

Ready to be the go-to person for unforgettable guest experiences? We're on the hunt for a superstar to join our vibrant front of house crew! 🤩 As a waiter/waitress or bartender, you'll be the friendly face everyone loves to see. Get ready to become a menu pro, dish out recommendations, and sprinkle your personality into every interaction to make our guests want to return again and again. With 13 brands and 1600+ businesses, your potential to learn and grow here is MASSIVE! 🚀

What You'll Be Doing:

• 🌟 Giving a super warm welcome and farewell to our guests, keeping them in the loop about our amazing food, drinks, and any special events.
• 💡 Making personalised recommendations that totally hit the spot for each guest.
• 💖 Remembering our regulars and having awesome chats that make them feel special.
• ✅ Making sure everyone's having a brilliant time and checking in on their experience.
• ⚡ Delivering speedy and efficient service, and handling any guest questions or issues like a total pro.
• 🤝 Working closely with your team – we're all about communication and supporting each other to create epic moments!
• 🗣️ Contributing your brilliant ideas in team meetings.
• ✨ Keeping our front of house, outdoor spaces, and toilets sparkling clean and tidy.
• 📚 Diving into all our in-house training, e-learning, and assigned modules.
• 💯 Always sticking to brand standards, licensing laws, and company policies – gotta keep it legit!

No experience? No worries! If you've got a naturally warm and helpful vibe, we'll teach you everything you need to know to rock it as part of our busy teams.

Your Apprenticeship Journey:

Embark on a 15-month journey with us and work towards a Hospitality Team Member Level 2 Apprenticeship standard. You'll be a full-time bar and waiting apprentice, learning from our passionate teams, gaining a nationally recognised qualification, and helping us create amazing guest experiences! 🎉

What Your Apprenticeship Includes:

• 📚 Work-based training: No boring college lectures! You'll have face-to-face sessions and regular remote Team calls with your dedicated Lifetime Learner Coach. Plus, you'll have a super supportive mentor right here at work.
• 💯 Functional Skills: Get your English and maths sorted (if needed) to gain those essential skills.
• 📈 Regular Reviews: Catch-ups every 12 weeks with you, your manager, and your coach to track your progress and get feedback.

Perks of Being Part of Mitchells and Butlers:

• 🚀 Career Growth: This is just the beginning! Loads of opportunities to move up to higher-level apprenticeships and beyond.
• 💰 Sweet Discounts: A massive 33% off across all our brands for you, and 20% off for your friends and family.
• 📱 Wagestream: A handy financial tool to manage your money and access your earned pay whenever you need it.
• 🎓 Paid Qualifications: We invest in your development!
• 🏋️ Gym Discounts: Stay active and save.
• 🥳 Team Socials: Work hard, play hard – we love a good team get-together!

Ready to make some amazing moments? Apply now! 👇

Key responsibilities

• Offer a warm welcome and farewell to guests, while effectively communicating the service cycle, our products and any special offers or events.
• Provide personalised recommendations that cater to the specific needs and preference of each guest.
• Value regular guests by remembering their preferences and engaging in meaningful conversations.
• Check all guests are enjoying their meal and discuss the guest experience survey.
• Provide a fast and efficient service and ensure any guest queries and complaints are handled promptly and professionally.