Apprenticeship - Customer Order Management Level 2

About the role

Join our Supply Chain Planning team as an Apprentice 🚀 in Huddersfield! We're on the hunt for enthusiastic individuals ready to dive into the world of customer order management within our UK Customer Service business unit. This apprenticeship is your launchpad 🌠 to understanding how a major global organization thrives, equipping you with the skills and insights to become an industry expert and supercharge your potential!

What you'll be doing:

• Be the voice of the customer 🗣️ in important department meetings.
• Represent our clients to customers, keeping them in the loop 📧 about any order changes promptly.
• Spot and report any unusual demand patterns 📈.
• Run and distribute essential reports to the right teams 📊.
• Act as our on-site hero 🦸 to speed up parts getting to the warehouse.
• Be a key player in our customer support crew, delivering top-notch customer care ✨.

What you'll need to bring:

• Academic Foundation: GCSE Grade 4/C or above in English and Maths, plus Grade 4/C or above in all other subjects.
• Proactive Energy: A go-getter attitude, always ready for new challenges and opportunities with urgency and enthusiasm! 🔥
• Customer Obsession: A knack for building strong relationships and providing solutions that put the customer first. ❤️
• Accountability: Owning your commitments and ensuring they're met, for yourself and others.
• Communication Skills: Clear, organized, and impactful written and verbal communication for any audience. 💬
• IT Savvy: Confidence and knowledge working with Microsoft Excel, Outlook, and other IT tools. 💻

Why Cummins?

Embark on a journey of skill and knowledge development in a supportive and dynamic environment. Our apprenticeship program is built to give you a comprehensive learning experience, setting you up for a stellar career in the industry! 🌟

Key responsibilities

• Representing the customer within the department in relevant meetings
• Representing the client to the customer by communicating any potential changes in order requirements in a timely and appropriate manner
• Undertaking analysis and identifying abnormal demand and report findings as necessary
• Running and actioning required reports and distributing to relevant departments
• Acting as an onsite representative to expedite parts to the warehouse

Entry requirements

GCSE in: (all other subjects (grade 4/C or above), Maths & English (grade 4/C or above))