Degree Apprenticeship - Retail Banking - Leeds - Hsbc

About the role

Customer Journey & Digital Banking Innovator 🚀

Ready to level up your career? We're looking for sharp minds to join our Retail Banking team and revolutionize how our customers bank. You’ll be at the forefront of enhancing customer experiences, supercharging our digital banking capabilities, and making everyday banking a breeze. 🏦

What you'll be doing:

• Collaborating with our Retail Banking teams to map out and improve customer journeys. 🗺️
• Boosting our digital banking services and making them even more user-friendly. 📱
• Working with Product and Propositions teams to bring fresh ideas to life. 💡
• Digging into customer feedback and complaints to identify key areas for improvement. 🗣️
• Analysing data trends to uncover insights and make smart recommendations. 📈
• Translating complex information into clear, actionable plans for our colleagues. ✍️
• Partnering with customer, product, and delivery teams to understand needs and develop practical solutions. 🤝
• Potentially contributing to presentations for senior leadership. 🎤
• Supporting exciting projects focused on service excellence, business growth, and outstanding customer experiences. ✨

If you're a problem-solver with a passion for innovation and a knack for clear communication, we want to hear from you! 🙌

Key responsibilities

• Work with teams to improve customer journeys and digital banking
• Support Products and Propositions teams
• Analyse trends in data and turn complex information into clear recommendations
• Work with colleagues to understand needs and help shape practical solutions
• Support projects and contribute to presentations for senior leaders