Degree Apprenticeship - Retail Banking - Birmingham - Hsbc

About the role

Junior Banking Associate 🚀

Ready to dive into the world of banking and make a real impact? We're looking for enthusiastic individuals to join our Retail Banking teams and help us revolutionize how our customers bank. You'll be instrumental in crafting smoother customer journeys, boosting our digital offerings, and making everyday banking a breeze. 📲

As a Junior Banking Associate, you’ll have the chance to:

• Collaborate with Product and Proposition teams to shape innovative banking solutions. 💡
• Dive deep into customer feedback and complaints to identify areas for improvement. 🧐
• Analyze data to spot trends and transform complex information into actionable recommendations. 📊
• Work alongside customer, product, and delivery experts to understand challenges and develop practical solutions. 🤝
• Contribute to presentations for senior leadership, showcasing your insights and project contributions. 🎤
• Support key projects focused on service enhancement, business growth, and elevating the customer experience. 🌱

If you're keen to learn, passionate about customer experience, and ready to contribute to exciting projects, this is your chance to get involved! ✨

Key responsibilities

• Work with teams to improve customer journeys and digital banking
• Support Products and Propositions Teams
• Review customer feedback and analyse data trends
• Turn complex information into clear recommendations
• Contribute to presentations for senior leaders and support projects