Apprentice Team Leader

About the role

Apprentice Team Leader 🚀 Greene King

Ready to level up your leadership game? 💪 As an Apprentice Team Leader with Greene King, your passion for smashing customer service and natural ability to motivate people is exactly what we're looking for to lead our awesome front-of-house teams. You'll be the go-to person to make sure everyone on the team is on point and knows how to give customers a 5-star experience that leaves them wanting more. ✨

But it's not just about serving up great food and drinks! 🍔🍻 Your creative spark and killer organisational skills can help us host epic events, from trivia nights to music sessions, bringing our community together. 🎶 Our pubs are more than just places to eat and drink; they're where friendships are forged, romances bloom, celebrations happen, and memories are made with loved ones. 🎉 We're talking high-energy, upbeat vibes, serving up quality food, craft ales, and fine wines. Whether you're a local, a city explorer, or just passing through, our pubs are the perfect pit stop for a refreshing pint and delicious grub in a buzzing yet welcoming atmosphere. 💯

Your Mission, Should You Choose to Accept It:

• Deliver a heartfelt and unforgettable customer experience, every single time. ❤️
• Step up and support the management team, tackling any issues that pop up in their absence. 🦸
• Be the conductor of chaos during busy shifts, ensuring everything runs smoother than a perfectly poured pint. 🍺
• Keep our bar area safe, legal, and spotless, sorting out any problems pronto! 🧼

What You'll Bring to the Table:

• A sharp eye for detail – you'll make sure every drink is poured to perfection. 🎯
• Be the ultimate role model for delivering epic service and giving every customer a warm welcome. 👋
• The ability to think fast and roll with the punches during a busy shift. 🥊
• A positive, "can-do" attitude and a true team player spirit. 🌟

What's In It for You?

We believe in rewarding your hard work! Get ready for:

• Discount Central: 33% off for you and 15% off for your loved ones across all our brands. Treat yourself! 💸
• Mental Health Heroes: Free employee assistance program for support with mental health, well-being, financial, and legal stuff. We've got your back. 🤗
• Family First: Enhanced, family-friendly maternity and paternity policies. 🤰
• Menopause Friendly Employer: We're proud to support our team. 💖
• Getaway Deals: 50% off for you and 25% off for your loved ones at our Greene King Inns and hotels. Weekend adventures await! ✈️
• Refer-a-Friend Bonus: Know someone awesome? Refer them for a new role and you could earn up to £1,500! 💰
• Wagestream Access: Get early access to your earned wages for those unexpected moments. 🗓️
• Retail Rewards: Up to 30% off at Superdrug, exclusive discounts with Three Mobile, and tons more! 🛍️

Your Apprenticeship Journey:

No boring lectures here! Your apprenticeship is all about hands-on, work-based training. You'll have:

• A dedicated Lifetime Learner Coach for remote check-ins and support every 6 weeks. 💻
• An in-house mentor to guide you every step of the way. 🤝
• Support to gain Functional Skills in English and maths if you need it. 📚
• Regular reviews every 12 weeks with your Coach and Line Manager for feedback and growth. 📈

We're all about creating spaces where everyone feels welcome, safe, and like they belong. 🙌 Inclusion is at the heart of everything we do, ensuring everyone feels valued and can thrive. 🌈

Key responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.