Customer Service Specialist Apprentice

About the role

Reception & Admin Assistant 🏥

We're on the hunt for a super organized and people-person to join our team as a Reception & Admin Assistant! If you're good at juggling tasks, have a knack for making people feel welcome, and don't mind a bit of digital wizardry, this could be your gig! 🚀

What you'll be doing:

• Being the friendly face and voice of our surgery, making sure everyone who walks through the door or calls us gets top-notch service. 👋
• Keeping our appointment system running like a well-oiled machine – think scheduling, booking, and reminding patients. 🗓️
• Handling appointment requests from patients via phone, email, and in-person. 📱📧
• Helping patients book follow-up appointments, including family planning and minor surgery, and relaying important messages. 📞
• Answering calls, directing them to the right place, or sorting out requests on the spot. ☎️
• Guiding patients to the services that best suit their needs. 👉
• Being the go-to for communication with patients, our team, and external contacts. 🗣️
• Accurately coding patient data using EMIS. 💻
• Inputting new patient information and keeping all records up-to-date. ✍️
• Managing all sorts of queries with efficiency and a smile. ✨
• Keeping your workspace neat, tidy, and ready for action. 🧼
• Lending a hand to our clinical staff with general tasks. 💪
• Handling our opening and closing procedures like a pro. 🌅

Ready to make a difference? Apply now! 👇

Key responsibilities

• Ensure an effective and efficient reception service is provided to patients and visitors.
• Maintain and monitor the practice appointment system.
• Process personal, telephone, and e-requests for appointments.
• Answer incoming phone calls, transferring calls or dealing with requests appropriately.
• Clinically code data on EMIS and perform data entry of patient information.